VITAL Network Services Introduces IPT Maintenance Service for Cisco Unified Communications Environments

Tampa, Florida   November 01, 2007   Business News
(PRLEAP.COM) TAMPA, Fla. — November 1, 2007 — VITAL Network Services, Inc., a multivendor provider of network lifecycle services, today announced the introduction of an IPT Maintenance service for Cisco® Unified Communications environments. The new service, designed to support medium to large corporate enterprises that have deployed a Cisco Unified Communications solution, combines targeted troubleshooting and diagnostic procedures with specialized IP telephony knowledge to minimize the downtime customers experience when a problem occurs.

Available with 24x7x4 or 8x5x4 coverage options, VITALís IPT Maintenance service helps customers manage the complexities of the day-to-day operation of their IPT solution by extending their team with access to a centralized group of IPT engineers experienced in rapid identification and resolution of issues in Cisco Unified Communications environments. Features of this service include remote technical support, parts dispatch of replacement hardware, onsite field support, automated voice alerts, critical patch notification, and quarterly certification audits. Customers may also elect to have VITAL perform the remote administration of moves, adds, changes and deletes within their enterprise VoIP system.

ďTo realize the return on investment and benefits promised by IP telephony, companies need to maximize the availability of their solution and fully utilize the features and functionality of the system they have implemented,Ē said John Koehler, president and CEO of VITAL. ďUnfortunately, this requires time, expertise and experience that most enterprises do not have readily available. By utilizing VITALís IPT Maintenance service, organizations can rely on VITALís investment in knowledgeable people, proven processes and tools to maintain proper operation of their Cisco IP telephony network.Ē

VITALís IPT Maintenance service reaches beyond traditional maintenance activities and delivers added customer value by providing automated voice alerts to notify customers in near real-time of voice quality and other service-affecting issues, notifying customers when critical patch updates become available, and creating and distributing quarterly certification audit reports that can be used to identify configuration issues, deviations and changes within the customerís CallManager environment.

Pricing and Availability
VITALís IPT Maintenance service is available immediately and is being marketed actively to corporate enterprises, Cisco Channel Partners, systems integrators, and service providers. Pricing varies based upon the equipment types, coverage hours, response times, and contract terms.

About VITAL Network Services
VITAL Network Services, an independent, multivendor service and support provider headquartered in Tampa, Florida, delivers industry-leading network support services to large enterprise customers, network equipment manufacturers, integrators, value-added resellers, distributors, and carriers. The companyís comprehensive portfolio of traditional LAN/WAN internetworking, IP Telephony, and managed broadband-based VPN solutions helps customers realize the full value of their network investment by addressing all facets of the network lifecycle including network design and planning, integration, maintenance, and proactive monitoring. VITALís ubiquitous field engineering force enables the company to deliver onsite support services to nearly any zip code within North America.

More information about VITAL and its services is available online at, or by calling 1-888-248-4825.

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Contact Information
Jennifer Williams
VITAL Network Services, Inc.
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