The Art of Service Wins New Global ITIL IPPI Capacity, Availability and IT Service Continuity Management Accreditation

Brisbane, Australia November 19, 2007 — The Art of Service today announced it has become one of the first organizations to receive worldwide accreditation for a new integrated ITIL® certification course that will enable practitioners to effectively manage, organize and optimize the Capacity, Availability and IT Service Continuity Management processes.

The Art of Service was the first in the industry to introduce specialized, role-based certification courses and its ITIL Practitioner: IPPI Capacity, Availability and IT Service Continuity Management course has been designed for process managers, coordinators and other specialists operating in the Service Management function, as well as IT, Network and System Managers.

Awarded by EXIN, the Netherlands-based Examination Institute for Information Science, the accreditation is intended to guarantee and promote the quality of ITIL courses and the companies who deliver them. EXIN is one of two independent examination bodies responsible for managing ITIL accreditation.

"The Art of Service has a long-standing relationship with EXIN and is already accredited to provide training for the full ITIL certification program," confirms Ivanka Menken, executive director of The Art of Service. "We're thrilled to add this new distinction to our growing list of 'firsts' as a global leader in IT management best practices."

Previously, EXIN designated The Art of Service as one of the first globally accredited organization to deliver ITIL Practitioner: Service Level, Financial, Configuration, Change and Release Management. The primary goal of these new clustered course offerings is to enable IT professionals to gain a more in-depth view of how specific groups of highly inter-dependent processes should work together.

"This course is designed to demonstrate how the linkage of Capacity, Availability and IT Service Continuity Management processes can help to deliver a stable IT environment," continues Menken. "It will support a highly proactive management approach to optimizing processes."

Menken believes this new course once again demonstrates the pioneering approach to ITIL education that has become a The Art of Service hallmark. The five-day certification course has a 65% bias on practical application—in addition to in-class curriculum instruction, the course also includes group exercises and presentations by attendees.

The 2007 and 2008 public scheduled dates for the new ITIL Practitioner: IPPI Capacity, Availability and IT Service Continuity Management can be found on theartofservice(dot)com

Bookings and enquiries relating to the schedule should be addressed to service(at)theartofservice.com. Full information on this course, and any other ITIL certification course, can be viewed at http://theartofservice.com

About ITIL Practitioner: IPPI Capacity, Availability and IT Service Continuity Management
The course is appropriate for IT Managers, Supervisor, Team Leaders, Network Managers, Website Managers, Application Developers and System Managers staff who already possess the Foundation Certificate in IT Service Management, attainable through The Art of Service's ITIL IT Service Management Essentials Course.

About The Art of Service
The Art of Service is headquartered in Brisbane, Australia with operations worldwide. The Art of Service works with organizations to improve the quality of IT services through the application of established best practices, such as the Information Technology Infrastructure Library (ITIL). For more information, please visit http://theartofservice.com

ITIL® is a Registered Trade Mark and a Registered Community Trade Mark of the Office of Government Commerce, and is registered in the US Patent and Trademark Office.

For further information, please contact:

Ivanka Menken, Executive Director
i.menken@artofservice.com.au
The Art of Service
Tel: (+61) 7 32522055