Ground Breaking IP Online Conference and Exposition To Be Held November 9th to the 11th

MONTVALE, NJ, August xx, 2004 – A ground breaking conference and expo — fully interactive and taking place in real-time over three days — will connect contact center professionals with developers of IP technology and industry experts in what is believed to be the first-ever virtual event of its kind for contact centers. It's the cost-effective, travel-free trade show of the future for attendees and exhibitors.

Incorporating the latest web and VoIP technology, IP Online Conference is a dynamic, interactive, web-based conference — the next step in the evolution of industry trade shows and conferences.

Without leaving their offices, IP Online [www.ipcallcenterevent.com] attendees will view real-time presentations and workshops conducted by industry experts, participate in peer-networking sessions, tour a virtual exhibit hall where they can speak with leading technology vendors and receive personal product demos, download product videos, market information, press releases, white papers and more.

IP Online is the collaboration of two leading organizations in the CRM, contact center field, both recognized for quality, innovation and excellence.

For nearly a quarter century, Vanguard Communications has been a respected, independent consulting firm specializing in the design, development, and implementation of effective business solutions for customer contact. With consultants and clients worldwide, Vanguard has forged a well-earned reputation as experts in IP strategies and implementation.

Founded in 1995, CRMXchange has long been recognized as a premiere destination on the Internet for the exchange of information and ideas on customer relationship management, sales, contact center and marketing issues. Known for the variety of online events it hosts, CRMXchange has gained a reputation as experts in the hosting and marketing of webcasts and other online events.

"As contact centers move to IP, it becomes critical that decision makers fully understand the technology, ROI and performance issues before they make a major investment in technology,' said Don Van Doren, founder and president of Vanguard Communications. "We've designed IP Online to help call center decision makers separate the reality from the claims, and help them make intelligent decisions for their businesses.'

IP Online offers two must-attend conference tracks designed to meet both the Management/Business and Technology information needs of attendees. Presentations by industry professionals will focus on IP call center architecture, IP trends, the use of VoIP in outsourcing and offshoring, the creation of an IP roadmap, and IP implementation pitfalls.

And quite unlike traditional conferences, IP Online information won't simply go away. All IP Online sessions will be recorded and made available free to registered attendees for 30 days following the conference. Now, attendees can share critical conference information with those from their organizations not able to attend.

And with an exhibition hall, two conference tracks, pressroom, show directory, daily games and contests, product presentations, private demos, and chat rooms, attendees will find IP Online at once familiar and yet excitingly new and different.

For complete information on the conference agenda, attendee registration, and exhibitor space and marketing opportunities visit www.ipcallcenterevent.com. Or call Larry Matte at 201-505-1743.