Spectrotel Launches New Preferred Customer Program Demonstrating its Commitment to Customer Satisfaction and Ability to Deliver Enterprise-level Service to Small Business Customers
Neptune, New Jersey November 05, 2008 Business News(PRLEAP.COM) Neptune, NJ., Nov. 5, 2008 — New Jersey-based Spectrotel, a leading provider of phone and Internet service for small to mid-sized businesses, announced today the availability of a new "Preferred Customer Program" intended to serve the needs of its business customers with just 10 or more lines.
Long known for its "culture of care", the new program demonstrates Spectrotel's unique ability to bring enterprise-level customer care to smaller business customers. The program establishes a powerful service infrastructure within the company's operations and delivers unique customer benefits including:
• A dedicated Account Manager for all of the customer's service and billing needs;
• A single point of contact to prioritize all telecom needs within Spectrotel;
• A broad team of professionals providing service, repair and billing support on an as needed basis;
• Eligibility for special discounts and promotions, quarterly bill reviews, streamlined communication and new service offerings.
"Other providers like to talk about customer service," said Ross Artale, Spectrotel's Vice President of Operations. "But Spectrotel has actually made it the foundation of how we operate. With the new Preferred Customer Program we strengthen that culture of care even further, and bring enterprise-level service and support."
The new program builds upon Spectrotel's long track record of proven customer satisfaction. Ninety percent of customers surveyed recommend Spectrotel to others. Spectrotel answers 99% of its customer service calls including 80% within 30 seconds.
Since 1997, Spectrotel has provided small businesses and residential customers with the "Spectrotel Advantage" – a unique combination of advanced technologies, flexible, low cost pricing plans and high-touch customer service typically reserved only for the largest enterprises.
For more information on Spectrotel and to order local phone service, call 888.773.9722 or visit the Spectrotel website at: www.spectrotel.net.
Spectrotel is a full-service provider of telecommunications services to small to mid-sized business and residential customers throughout the United States. The "Spectrotel Advantage" is our commitment to providing our small business customers with enterprise-level service, technology, pricing and customer care. Our business and residential solutions include local, long distance, data and Internet services.