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Metricus Research Study "Trends in IT performance" shows many businesses consider IT a black box
(PRLEAP.COM) Trends in IT Performance Management, a global study on the current state of IT Performance Management conducted by candidates from the Rotterdam School of Management MBA on behalf of Metricus, shows many businesses consider IT a black box, organizations still use Spreadsheets as their main platform for managing IT performance and best practices do not provide sufficient guidance.
The study shows IT managers clearly indicate that they are looking for help in terms of what to measure and how to measure. Best Practices such as ITIL and COBIT are looked at for support but are not supplying the answers. In the tool space this guidance is also not found and IT Managers state that Service Management solutions do not provide the required functionality.
As a result 76% of IT organizations still use spreadsheets as their main platform for managing IT performance. Often collecting data from different sources an taking days to aggregate that into a holistic decision making picture. Only 6% of the IT managers say that they have access to an efficiently produced report with information on the performance of their organization.
In the last few years IT Performance Management appeared on the radar of IT organizations; almost half of the IT organizations have embedded programs to improve the management of IT performance. Drivers for these programs are: cost control, value delivery and managing compliance. Programs though still are still in their infancy and IT Managers rate themselves as fairly immature. In fact 65% consider IT a black box that currently does not provide IT management with efficiently produced information on the performance of IT.
These are some of the conclusions of ‘Trends in IT Performance Management’, ITpreneurs’ 2008/9 report on the management of IT performance in organizations. In total 99 IT managers and influential IT consultants from around the world where interviewed to present a snapshot of the current state of the market, including maturity, success factors, bottlenecks and lessons learnt.
"Information that is valuable for all IT professionals interested in improving the management of IT performance", says Arjan Woertman, Metricus Product Manager in ITpreneurs.
The report ‘Trends in IT Performance Management ’ is freely available and can be downloaded from the Metricus website.
http://www.metricus.com/content/view/73/202/
About ‘Trends in IT Performance Management’
‘Trends in IT Performance Management’ presents the IT service management and IT governance domains with a snapshot of the current state of IT Performance Management. ‘Trends in IT Performance Management 2008/9’ is one of the research projects that ITpreneurs executes in the area of IT Performance Management. This first study was conducted in by candidates from the Rotterdam School of Management MBA. Further studies are currently in progress with candidates from the Business School Netherlands as well as with the University of Goettingen in Germany.
About Metricus
Metricus, a ITpreneurs solution, is a framework for the successful management of IT Performance. Metricus provides metrics that align with the IT best practices that organizations are familiar with (including ITIL and COBIT) and provides the toolkits, scorecards and dashboards to successfully measure performance. Metricus guides organizations to optimal IT performance using trending and analysis capabilities as well as benchmarking capabilities.
Using Metricus organizations get a clear picture on their performance based on metrics that are relevant to their organization.
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