Web Hosting Company Offers 24/7 Human Super Support
October 17, 2009 Technology News(PRLEAP.COM) Singapore Web Hosting service provider Vodien Internet Solutions Pte Ltd has launched what is known to be the first of its kind for the Singapore web hosting industry: a 24/7 Super Support channel that will support the needs of their customers.
Vodien's 24/7 Super Support will provide their clients with multiple support and communication channels through phone, email, online live chat, on-site support, and a wide range of knowledge base and how-to articles.
Singapore Web Hosting service provider Vodien Internet Solutions Pte Ltd has launched what is known to be the first of its kind for the Singapore web hosting industry: a 24/7 Super Support channel that will support the needs of their customers.
While other Singapore web hosting companies may provide support services as well, Vodien goes the extra mile by providing 24/7 support by a real person in their local office – meaning that Vodien's hotlines are always open 24/7, and that a client can always speak to a local customer support officer over the phone. More information on Vodien's 24/7 Super Support service can be found at http://www.vodien.com/web-host-support.php
"Our 24/7 Super Support services will ensure that all our clients are well taken care of, and that they will have a real person to handle their needs and support requests. This is a big step ahead of online support forms and email addresses where responses can take as long as a day or more." explains Vodien's VP of Business Development, Jay Ang.
Web hosting plans have become more and more competitive in terms of prices and features in the recent years. Resulting price wars have broken out with some web hosting companies, with web hosting plans sold with almost non-existent profit margins. These price cuts have led to lower quality services and longer response times to clients. Lower prices are good for the short-term, but end-users need to ask themselves if the web host is able to sustain itself if its prices are below market rates. It is important that users are able to differentiate between web hosting providers who can deliver, and web hosting providers that cannot sustain themselves over the long run.
VP Sales Engineer of Vodien, John Lee, remarks," Anyone can start a web hosting business. This is primarily why so many web hosting companies have sprouted up. However, customers need to be wary of small and new companies that might not be able to provide fast support at crucial times."
Fast response times and quick problem resolutions make a huge difference to clients who operate businesses and critical web presences. Slow response times can result in thousands of dollars in lost revenue, turn away potential customers, and damage the website's reputation. Hence, it is crucial that people choose their web hosting providers wisely.