Altmans Winnebago Wins Winnebago Industries 2010 Circle of Excellence Award
May 28, 2010 (PRLEAP.COM) Travel NewsColton, Ca. Altmans Winnebago at the American RV Expo in Colton, California has once again been recognized as a 2010 Circle of Excellence winner by Winnebago Industries, Inc. of Forest City Iowa. To make this award even more significant, the only other Winnebago dealer in the Los Angeles area to receive this award is the other Altmans dealership in Carson, California.
To be honored as a Circle of Excellence dealer, Altmans Winnebago excelled in customer satisfaction as it relates to the customers' sales and service experience with the dealer. Altmans is one of only four dealerships nationwide, and the only one in the West, to have received this honor every year in the 24 years it has been awarded. According to Joe Altman, "We offer customers a lot more than just the keys and our entire staff works year round to make sure our customers receive the experience for which they came to Altmans. This award recognizes our efforts and with our approaching 39th anniversary in the industry we strive to keep just one step ahead of what our customers have come to expect of us."
"Winnebago Industries is pleased to recognize 109 outstanding dealers with this year's Circle of Excellence award," said Winnebago Industries Vice President of Sales and Marketing Roger Martin. "Dealerships earning this award have proven their commitment to providing customers with a total RV experience - knowledgeable sales personnel, qualified service technicians and quality warranty and aftermarket service support. For RVers, that attention to detail and care is important and is key to establishing the highest levels of customer satisfaction."
Circle of Excellence scoring is determined by rating dealers in four categories:
- A Purchase and Delivery Satisfaction Study which is direct customer feedback after the purchase of a motor home;
- A Customer Satisfaction Study which surveys customers six months after their purchase;
- A Sales and Marketing Assessment that evaluates a dealership's sales, market share, stocking levels and participation in product training, Dealer Days and the Winnebago Itasca Travelers Club (WIT); and
- A Service Parts Assessment that evaluates a dealership's warranty/parts inventory, service training and certified technicians, and traveling customer care.
Dealerships earning the coveted Circle of Excellence status received an award featuring three concentric circles that symbolize the interconnected relationship between the customer, dealer, and Winnebago Industries.
Altmans Winnebago carries the Winnebago line of motor homes from Winnebago including Tour, Journey, Journey Express, Adventurer, Sightseer, Vista, Outlook, Access, Aspect, View, Via and ERA.
Winnebago Industries, Inc. is a leading U.S. manufacturer of motor homes; self contained recreational vehicles used primarily in leisure travel and outdoor recreation activities. The company builds quality motor homes under the Winnebago , Itasca and ERA brand names with state-of-the-art computer-aided design and manufacturing systems on automotive-styled assembly lines.