Service-leaks: Senior-Level Service & Support Executives Caught Sharing Key Insights In Exclusive Interviews

NEW YORK, NY, March 8th, 2011 – On April 26-29 over 300 cross-industry executives from 15 different manufacturing verticals will descend upon Chandler, Arizona for Field Service 2011 to focus on their most important challenges in improving service. Now just over a month away Worldwide Business Research (WBR), the producers of Field Service, have released exclusive interviews with advisory board members and speakers who will be sharing their key insights and successes in optimizing service delivery in April at the Sheraton Wild Horse Pass Resort & Spa.

As the corporate world barrels into the digital age Ivin Smith, Vice President, Customer Service & Worldwide Technical Support for Pitney Bowes, talks about why the company is taking steps to incorporate innovative training practices such as streaming training videos to Blackberry's and smartphones of its technicians in the field. In this
“>exclusive interview Ivin also talks about ways the organization is working to increase service revenue, such as the implementation of creative incentive programs to drive the sales of fee-based services.

In a
“>separate interview Brian Lucyk, Vice President Central Operations at Pendum LLC discusses the relationship between OEM's and third parties and how to evaluate the effect of third-party service providers on customer satisfaction. "The more push there is from independent service providers, the better the OEM has to be," says Lucyk. The biggest opportunity a third party service provider has on positively impacting customer expectations is to provide better up time, he says. And the best way to provide that is to have a direct, unfiltered dialogue with OEM's.

Also released by WBR is a
“>podcast of the Field Service Advisory Board discussing key priorities for improving field service operations in the coming years. Jerry Adamski, Global Customer Service Director for Gleason Corporation, cites an effort the company took toward mapping out processes within the organization – a retreat of sorts – which resulted in two major positive changes made right away and several other positive effects
Here Adamski, along with representatives from DIRECTV, Leica Microsystems, Applied Materials and more, speak about this effort as well as the increased attention toward new technologies and ways to improve field service productivity.

At Field Service 2011 executives such as Larry Wash, President Global Services, for Trane and Johannes Emmelheinz, President Rail Services for Siemens give their perspectives as well as discuss new initiatives they are taking to improve service delivery and develop innovative service offerings.

About Field Service 2011

Now in it's 9th year Field Service has been providing senior-level service and support executives with best-practices for implementing the latest technologies, strategies to develop innovative services to capture additional revenue, and incentives to retain and develop top talent. For more information about the 2011 conference, please contact Jonathan Massoud, Program Director at Worldwide Business Research via email: Jmassoud@wbresearch.com.

About Worldwide Business Research

WBR is the world's biggest large-scale conference company and part of the PLS group, one of the world's leading providers of strategic business intelligence with 16 offices worldwide. Our conference divisions consistently out-perform their industry sector competitors on the quality of the events we produce and the relationships we nurture with both delegates and sponsors. Every year, more than 10,000 senior executives from Fortune 1000 companies attend more than 100 annual conferences – a true "Who's Who" of today's corporate world. From automotive events in Bucharest to logistics conferences in Arizona and finance summits in Hong Kong, WBR is dedicated to exceeding the needs of its customers around the world. www.wbresearch.com