The Connection Celebrates 32 Years in the Call Center Business
September 05, 2013 (PRLEAP.COM) Business NewsSeptember 5, 2013 - Since May of 1981, The Connection has been providing quality call center services to technical, medical, support, and sales companies across the nation. With inbound call center services that include phone, email response, live web chat, interactive voice response and social media monitoring, The Connection has always remained true to their mission of providing exceptional personalized service to all of their clients.
Asked about their longevity in a notoriously difficult industry, management at The Connection cited the 140 years of combined experience among the company's upper echelon, as well as their dedication to adding strategic value to each of their clients through a creative consultative partnership – something that other call center services often overlook. Unlike many of their current day outbound and inbound call center service competitors, The Connection continues to keep all of their call and support centers employed exclusively with US based personnel. Bridging the language and cultural divide has long been a struggle for those companies operating mainly offshore call centers. And with weekly evaluations and regular monitoring of every operator, The Connection's quality control process is more thorough than industry norms, as well.
Focusing on their next 30 years of business, The Connection would like to inform their current and potential inbound call center clients that their services operate 24 hours a day, seven days a week. This 365 day a year approach gives clients the sense of security that only comes from knowing that their call center provides consistent, hands-on support and personal engagement.
An award winning, US based outsourced call center service, The Connection specializes in providing quality sales, technical, medical and healthcare call center support. Celebrating 32 years in business, The Connection offers 24/7 uninterrupted support to every one of their clients. For more detail please visit, www.the-connection.com.