DHL EXPRESS USA SUED FOR INTENTIONAL INTERFERENCE, DECEPTIVE TRADE PRACTICES AND FRAUD ON ITS CLAIMS OF GUARANTEED SERVICE

The three count complaint alleges that DHL, intentionally interfered with Pagoda's business relations and prospective economic advantage by ignoring credit submissions made by Pagoda on behalf of DHL customers—after several months of acceptance—and by directly contacting Pagoda's current and prospective customers, instructing them not to use the firm. The complaint also charges DHL committed Deceptive Trade Practices by contacting DHL/Pagoda customers and intentionally suggesting there was a "no-tracking' clause in their service agreement , despite the fact that no such clause ever existed. The complaint goes on to state that DHL committed fraud by advising Pagoda that the still-ignored credit submissions would be processed and issued, as had been done in the past.

According to Pagoda's Chief Operating Officer, Thomas R. Stahler, "It is clear that over the last several months, that DHL does not to want to be held accountable for their guaranteed service.'

Pagoda, a post shipment audit firm, based in Grayslake, IL which provides tracking, tracing and refund recovery services for many national DHL, UPS and FedEx customers, alleges that DHL has ignored numerous valid requests for refunds made on behalf of customers for shipments that did not meet stated delivery times.