EM24 Partners with Cornerstone Billing

EMERgency24 has established an alliance with Cornerstone Billing (Lincolnshire, IL) in order to provide its dealers access to affordable subscriber billing services and software.

"Like EMERgency24, Cornerstone provides an important service solely to the security dealer market nationwide,' says Kevin McCarthy, National Sales Manager. "Their services save administrative time, improve dealer productivity, and also help dealers streamline customer management.'

Cornerstone, established in 1997, offers a range of billing services from simple invoice "print and mail' to full service billing, payment processing, and specialized software.

"In any industry, the most successful companies are the ones that get the most out of their employees every day,' says Scott MacDougal, president of Cornerstone. "By handling many of the routine billing processes for them, we help our dealers run more efficiently,' MacDougal commented. "They use the many hours we save them each month to focus on account growth, better job costing, or other ‘high priority' tasks.'

MacDougal went on to say that technology has made it possible to use an outside billing service without losing control of the subscriber data. "Our dealers manage their customer database all day, every day, using our secure, real-time system,' he said. "Behind the scenes, we handle most of the routine processing. That way the dealer's billing staff only needs to focus on troubleshooting any exceptions.'

McCarthy said that EMERgency24 was impressed with the pro-active nature of Cornerstone's service. "They go way beyond just sending out a piece of paper that says ‘please pay us X dollars for monitoring,'' he said. "Their invoice format makes it easy for dealers to survey their customers, solicit referrals to new prospective customers, cross-sell services, and educate customers about things like false alarms.'

According to MacDougal, Cornerstone laser prints the dealer's invoices in full color, and uses the back of the invoice as a communications tool. "We have several dozen choices for our dealers, depending on what they're trying to do,' MacDougal said. "If they want to push cellular backup as a service, we have an invoice message for that. If they want more feedback from their subscribers, they can choose a survey. Our dealers can choose a different format each month for their recurring billing.'

EMERgency24 dealers who want to learn more about Cornerstone Billing's services can either contact Kevin McCarthy at (800) 827-3624 or call Cornerstone directly at (888) 629-8101. As part the alliance agreement, EMERgency24 customers will receive Cornerstone's best available pricing.