MV Transportation, Dallas Area Rapid Transit and Lyft Partner To Provide On-Demand Transportation To Seniors and People With Disabilities
Through this new pilot, MV has expanded mobility options for DART's paratransit program, supplementing the core paratransit services operated by the MV Transportation team, and expanding the system's capacity by seven percent through its partnership with Lyft.
Riders participating in this new pilot enjoy up-to-date alerts about their trip while receiving the same level of service oversight to which they are accustomed, through MV's call center. MV's local team, led by General Manager Keith Anglin, ensures that all aspects of service delivery meet rider and agency expectations.
In its agreement with DART, MV delivers more than 750,000 trips annually and provides management, oversight, operations, call center services, maintenance and fleet assets.
"As the market leader in paratransit services, MV considers it an obligation to continuously find new ways to help transit agencies control costs while maintaining the highest levels of safety, compliance and equity for passengers", said Kevin A. Klika, Chief Operating Officer. "We strive to bring communities together with more efficient and affordable mobility solutions to improve people's lives.
"At DART, we rely on our contractors to not just deliver service, but to also understand each riders' profile to ensure our standards of quality are met for all individuals, in the most efficient and cost effective way," said Doug Douglas, DART's Vice President of Mobility Management Services. "Both MV and Lyft have been outstanding partners in meeting this expectation."
"We're excited to partner with MV to expand the mobility options available to DART's paratransit passengers in the greater Dallas area," said Yohan Bobcombe, Market Manager of Lyft Dallas/Fort Worth. "By working with MV to introduce Lyft as a new, safe and convenient option for DART paratransit trips, we're helping improve access for passengers who rely on these services for their daily travel needs. Being part of these vital community transport programs is an important part of our mission to improve people's lives with the world's best transportation."
About MV Transportation, Inc.
Headquartered in Dallas, MV Transportation, Inc. is the largest private provider of paratransit services and the largest privately-owned passenger transportation contracting firm based in the United States. The company employs more than 19,000 dedicated transit professionals in 153 locations in North America. To learn more about MV's services, visit www.mvtransit.com.
About Dallas Area Rapid Transit
Dallas Area Rapid Transit (DART) is a regional transit agency whose service area consists of 13 cities: Addison, Carrollton, Cockrell Hill, Dallas, Farmers Branch, Garland, Glenn Heights, Highland Park, Irving, Plano, Richardson, Rowlett, and University Park. DART's extensive network of Light Rail, Trinity Railway Express commuter rail, bus routes and paratransit services moves more than 220,000 passengers per day across our 700-square-mile service area.
Lyft was founded in June 2012 by Logan Green and John Zimmer to improve people's lives with the world's best transportation. Lyft is the fastest growing rideshare company in the U.S and is available to 95 percent of the US population. Lyft is preferred by drivers and passengers for its safe and friendly experience, and its commitment to effecting positive change for the future of our cities.