RDX Releases Mobile App to Enhance Customer Support Quality
November 30, 2017 Technology News(PRLEAP.COM) PITTSBURGH – November 30, 2017 – RDX, the industry leader of remote data infrastructure services, is proud to announce the release of its mobile app, RDX GO, which provides customers on-the-go access to their critical database activities 24x7.
As mobile usage continues to surpass desktop usage, RDX identified the need for its customer base to be able to access mission-critical information about their database and operating system environments when they are unable to get to a computer. "Database issues often happen at the most inconvenient times," said Rob Brown, Senior Vice President of RDX. "With RDX GO, our customers can gain peace of mind with the ability to stay up-to-date on the status of their environments anytime, anywhere right from their mobile devices."
RDX GO allows customers to check the health of their servers and databases, submit and track service requests and incidents, and connect quickly to the RDX team in the event of an emergency. Customers also have the ability to request additional services through the app and customize their dashboards to filter requests and status reports based on personal preferences. "Because of RDX GO, our customers can gain the insight they need about their databases and operating systems to drive competitive advantage no matter where they are. We haven't seen this type of technology in our space before, and RDX GO provides an additional service benefit to our customers that they cannot get anywhere else." "Our goal is to provide the best experience and service possible to our customer base, and RDX GO is another way for them to maximize the value of their relationship with RDX," said CEO, Buddy Flerl.
RDX GO is available for iOS and Android devices. Customers can download it free of charge through the App Store and Google Play.
About RDX [Remote DBA Experts]
RDX provides 100% US-based, 24x7 support for Oracle, SQL Server, DB2, MongoDB, PostgreSQL and MYSQL databases as well as operating system support for Windows and all major UNIX/Linux offerings. For over two decades, RDX has helped hundreds of organizations lower support costs while increasing data infrastructure performance and availability. RDX's expert staff of highly-trained professionals is backed by a monitoring and support infrastructure that has been continuously improved and enhanced throughout its 20-year history.