New White Paper describes best practices for maintaining high-availability of Blackberry Devices for executive users

February 22, 2006 (PRLEAP.COM) Business News
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ReSoft International has today released a new white paper highlighting Best Practices for Proactively Monitoring the BlackBerry network.

The paper focuses on how tools like the NeedText Blackberry Monitoring Tool from Epoch Integration, recently added to ReSoft's portfolio of email management products, will proactively monitor the interaction between the Blackberry device and BES server.

Clive Horton, CEO of ReSoft International says "The Blackberry device tends to be used by the most senior people in an organization. As a result, the service-level requirement for system availability tends to be staggeringly high. Native Blackberry tools cannot monitor the components on the network to the level required so we see the NeedTEXT tool as a must-have for the team responsible for the smooth running of the Blackberry network".

NeedTEXT Monitor for BlackBerry Enterprise automatically monitors the BlackBerry Enterprise Server and its interaction with the individual Blackberry Devices. This includes BES performance statistics as well as Email roundtrip tests, Battery level, Wireless signal level, last time the device made contact with the BES (to identify unused or under-utilized devices) and messages pending & processed (to monitor flow and identify blockages).

NeedTEXT continually checks these components of the BlackBerry environment and alerts administrators if a counter goes beyond a pre-set threshold. Multiple BlackBerry Enterprise Servers can be monitored from a single console and the user interface is entirely web-based for seamless access.

Paul Hartge, President of Epoch Integration adds "We are pleased to welcome ReSoft International and its experience to our partner base. We believe ReSoft's customer base can gain significant benefits from the NeedTEXT solution".

A free copy of the paper, "Best Practices for Proactively Monitoring the BlackBerry network." can be requested from for a limited time (registration required).

About ReSoft International LLC.
ReSoft International is an independent integrator and reseller of best-of-breed software technologies that address Email & Instant-Messaging Security, Regulatory Compliance and Storage Relief. ReSoft has, for over 11 years, acted as a trusted advisor to hundreds of organizations, applying these Email & IM Security tools to reduce liability risks.

About Epoch Integration Inc.
Epoch Integration Inc. is a leading developer of enterprise software for businesses using the BlackBerry wireless platform, developed by Research In Motion. The company's products, including the popular NeedTEXT suite, are focused on enhancing the capabilities of organizations responsible for the implementation, management and support of BlackBerry solutions.

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