(PRLEAP.COM) MILWAUKEE (May 8, 2006) – Metrix, Inc., a global leader in service management and mobile field service software and services, today announced the availability of the Aberdeen Group report titled “The Mobile Field Service Solution Selection Report” on their Web site. The report details how mobile field service solutions, such as Metrix Mobile Techlink, can benefit companies in a variety of ways. The report is available to download on Metrix’s Web site at http://www.mobiletechlink.com/mobilereport

The report states that service organizations who deploy mobile field service solutions in tandem with business process improvements have seen average performance gains that include:

- 27% increase in worker productivity
- 19% increase in customer satisfaction and retention
- 17% increase in overall profitability, and
- 13% increase in service revenues

According to the report, the solutions that provide the maximum value are those that provide a mix of asset and dispatch-centric functions. In addition, the report provides checklists for organizations to help evaluate their mobile field service decision.

MOBILE TECHLINK ALIGNS WELL WITH ABERDEEN RECOMMENDATIONS
Metrix’s Mobile Techlink, a mobile field service solution, meets several of the Aberdeen Group’s recommendations. This is due, in part, to the fact that Mobile Techlink was developed to address a combination of both asset and dispatch-centric needs.

An example of its asset/dispatch centric design can be seen in Mobile Techlink’s scheduling/dispatch options along with the asset-centric features of advanced serial part tracking and full visibility into repair depot inventories. With Mobile Techlink’s scheduling/dispatch, users have visibility into technicians’ availability, skills and estimated travel and work times. Serial part tracking and inventory visibility aids organizations with monitoring parts usage, adjusting stock counts and restocking vehicles accurately.

Another area that Aberdeen recommends is out-of-coverage features that will increase worker productivity and customer satisfaction. Mobile Techlink meets this recommendation with its SmartOffline store-and-forward capabilities, which help keep field service personnel productive when not connected to the network.

“We are happy to provide the service industry with the Aberdeen Group’s report, free-of-charge, to help them make their decision on a mobile field service solution,” said Larry Laux, president of Metrix. “I think the easy-to-follow checklists, along with real-life examples make this report a must-have for anyone evaluating a mobile field service solution.”

“Many service organizations with labor-intensive field service are evaluating their mobile options to remain competitive and obtain a better return on their investment,” said Mark Vigoroso, Aberdeen’s vice president of service chain management research and author of the report. “This report will detail the selection criteria based on their organization’s needs and business process.”

Service-industry executives can download a free copy of the Aberdeen report at http://www.mobiletechlink.com/mobilereport.


About Metrix:
At Metrix, "Automating your field force is our business." The Metrix 4e suite of products enables superior service with powerful capabilities: field force automation, field service/dispatch, contract administration, customer entitlements, equipment and parts tracking, workflow management, Web self-service and scheduling optimization. Metrix’s mobile solution, Mobile Techlink, delivers built-in domain expertise, out-of-the-box use, robust field force automation functionality and proven integration capabilities.

Metrix solutions are used by some of the world’s strongest companies to automate field force operations, streamline service processes, improve customer service and increase customer satisfaction, including Canon, Cubic, Getronics, Motorola, Olympus America, Sysmex and Xerox. The company, founded in 1980, is based in Waukesha, Wis. with international offices in The Netherlands.

For more information on Metrix, Mobile Techlink and field service ROI, visit http://www.metrix.com.


About The Aberdeen Group:
Aberdeen Group, Inc. provides fact-based research and insights focused on the global, technology-driven value chain. Aberdeen’s benchmarking, market and solution assessments, sales acceleration programs, and conferences support Global 5000 value chain and technology executives — and the solution providers who serve them. For more information, visit www.aberdeen.com or call 617-723-7890.