Media Logic provides the Interactive Training Solution that helps Trailfinders’ Travel Consultants to provide a world-class service.

Fleet, Hampshire, United Kingdom
Media Logic is providing its iSeeCommunications interactive solution for Trailfinders’s new Long Distance Learning (LDL) service. iSeeCommunications enables Trailfinders Travel Consultants throughout the UK to participate in remote training sessions on-line. Media Logic’s iSeeCommunications unique application greatly enhances the conversation between the Trainer and the Travel Consultant by providing the ability to show a rich variety of information on screen from a range of sources.

The iSeeCommunications system is delivered over Trailfinder’s own IP network, integrated with the Trailfinder’s knowledge centre system and supports recording of the content and conversations between Consultants and Trainers. This allows all Travel Consultants to access the information from anywhere at a time to suit them.

Andy Brown, CEO Media Logic Systems Ltd. said…

“ Media Logics’ iSeeCommunications solution for Trailfinders’s new Long Distance Learning (LDL) service has reduced costs and improved the quality of training enabling new products to market quickly, ensuring the highest quality of Customer Service continues to be delivered."

Trailfinders pride themselves in providing an in-depth knowledge of all their holiday locations to their customers. All Trailfinders Consultants make educational trips to holiday destinations and use this information to create presentations and train their colleagues. The process for the rapid dissemination of this knowledge is now achieved using Media Logic’s iSeeCommunications platform to provide the Long Distance Learning (LDL) system.

Regular and timely “Consultant Training” is pivotol to the continued success of the business ensuring that customers are given the most up to date information about the best deals and desirable destinations on the market.

iSeeCommunications gets the training out to all 20 travel centres throughout UK and Ireland simultaneously to coincide with product launches, magazines and new brochures in a consistent and timely manner.

Prior to the introduction of the Media Logic iSeeCommunidations platform the training was disseminated by CD through the regional centres. This process was inefficient resulting in not all staff having access to the material at the same time. Additionally updates and changes were difficult and introduced further delay in delivery.

Helen Bryon, Training Manager, Trailfinders said…

“ Media Logic’s iSeeCommunications system, has given Trailfinders a powerful new mechanism for interacting with their regionally dispersed Travel Consultants. This is a very exciting development as it is the fulfils the desire to provide personalised ‘up to the minute’ training in a timely and consistant manner to all employees at a time and place to suit them.”

About Media Logic Systems Ltd.

Media Logic Systems Limited designs and develops innovative interactive communication solutions that can be tailored to an organisations exact need; from corporate training and e-learning to CRM and technical support, Media Logic’s solutions will improve performance and reduce costs for your business.

The iSeeCommunications product set provides a platform for the implementation and delivery of interactive services, including audio, video and multimedia collaboration between remote locations. A presenter can control and display content at a remote location to PC, TV or wireless device. The content can include live, low latency audio and video, providing high quality at low bandwidths over unreliable networks.

Media Logic has strong relationships with many 3rd party specialist technology suppliers and offerings are strengthened with solid strategic alliances, ensuring complete systems integration regardless of the scale.

For more information, visit www.medialogic.co.uk

About iSeeCommunications

iSeeCommunications enables two-way video for collaborative services such as virtual training. It can also provide audio, visual and multimedia contact between an organisation's call centre advisor and an end-user customer who converses by telephone and sees the adviser and personalised content on TV, PC. or mobile. Delivery channels include broadband Internet, mobile and television networks.

About Trailfinders

Trailfinders is the UK's leading independent travel company and has been building expertise in creating individual tailor-made holidays worldwide for 35 years. It has the widest range of discounted airfares, hotels, tours, cruises and vehicle rental priced amongst the lowest to be find anywhere.

For more information, visit www.trailfinders.com

Contacts

Patrick J. Brown
Media Logic Systems Ltd.
Tel: +44 (0) 1252 629871
Email: pat.brown@medialogic.co.uk
Or visit: www.medialogic.co.uk
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