Perception Strategies hits 15,000 mark for healthcare mystery shops

Indianapolis, IN; June 7, 2004 – The healthcare mystery shopping firm of Perception Strategies, Inc. recently completed its 15,000th individual mystery shop. The shops, carried out by trained professional actors, take place at hospitals and healthcare systems in eight states.

"Reaching 15,000 is quite an accomplishment,' said Heather Rushing, a project manager for the company. "This pinnacle was attained because we employ the skills of only the highest-quality mystery shoppers. They have such a drive to succeed and to serve the clients. It has reflected positively in the quality of the shops performed as well as the quantity.'

Perception Strategies is among the largest firms of its kind in the US. Since the company's inception in 1997, healthcare mystery shopping has escalated as a way for hospitals and healthcare systems to comprehend the patient experience. Accuracy, comprehensive narratives, and 48-hour turnaround time have given the research widespread recognition in the healthcare market.