Subsidiary of Fortune 200 Firm Purchases UCN’s inContact Solution
September 07, 2007 (PRLEAP.COM) Technology NewsUCN, the leading provider of all-in-one, off-premises contact center technology services, has signed the U.S. subsidiary of one of the world’s largest electronics manufacturers to a two-year contract for the inContact® solution. The company will keep their legacy telephone system in place while implementing state of the art contact handling technology from UCN.
“We are excited to see companies of this size choose UCN as a key solution and look forward to the opportunity to expand across their business units,” said Paul Jarman, CEO of UCN. “Our ability to implement in weeks and deliver immediate benefits without changing existing infrastructure is a great competitive advantage for inContact.”
“Our contact with customers occurs across different departments and getting the most out of our interactions with them frequently requires cooperation between various departments such as tech support, contract sales, inside sales, RMA, shipping and receiving and others,” according to the subsidiary technology support manager. “Our employees were doing their best with the old phone system but increasingly did not have the technology to effectively manage interactions with a customer. InContact is tying us altogether so we can be one company.”
The company was operating two phone systems in tandem in order to maintain basic transfer functions and they were reluctant to pursue a fork-lift upgrade at this time. “Our existing system was a dinosaur and upgrades offered by our current IP phone system provider were insanely expensive,” said the manager. The company was intrigued with being able to keep their old phone system and simply overlay inContact to achieve next generation intelligent call routing.
After thoroughly researching both premises-based and hosted contact center solutions, the subsidiary chose inContact. “We were blown away with the comprehensive solution UCN offers with inContact and how quickly they could have us up and running,” said the manager.
Mr. Jarman further noted, “the flexibility of inContact and our hosted model makes it very easy for a subsidiary or division of a large enterprise to solve their technology limitations fast without having to change out large scale infrastructure. We anticipate success in this subsidiary will allow us to grow into other areas of the company.”