Alternate Access® improves call efficiency for Asset Protectors & Advisors Group
October 10, 2007 (PRLEAP.COM) Business NewsRALEIGH, N.C. (Oct. 10, 2007) – Asset Protectors & Advisors Group has engaged Alternate Access®, a leading provider of converged communications solutions, to customize and install a phone system geared to improve call efficiency. The software-based solution provides call center capabilities that will seamlessly link the company’s two office locations using one phone system.
“Asset Protectors & Advisors Group will realize increased control over call flow, ensuring that each call is handled quickly and effectively,” said Kelly Lumpkin, Alternate Access chief executive officer and director of business development.
Alternate Access used the TeleVantage® IP-PBX phone system as the foundation for the solution. Being software-based, the system allows users to maintain call functionality and call handling capabilities from any location – whether in the office or off site.
Lumpkin explained, “For example, when a salesperson is out of the office, calls are automatically routed to his or her cell phone. If the agent needs to transfer the call back to office staff, he or she can do so without having the caller hang up and redial the office.”
This system provides comprehensive call center functionality via distinctive features including call recording and management reporting. Call recording will allow the Asset Protectors & Advisors Group management staff to review sales calls for quality assurance and provide feedback to sales agents. At the same time, management can check call logs and develop detailed reports to ensure that required call volumes are being met.
Asset Protectors & Advisors Group, located in Raleigh, N.C. and licensed across the United States, is a group of independent representatives that provides training and lead generation for brokers, attorneys, insurance representatives and financial consultants to gain qualified prospects.
“This system provides more opportunity to better serve our agents and clients,” said Tom McDermott, president of Asset Protectors & Advisors Group. “It also provides reporting features for us to track our business.”
For more information on Asset Protectors & Advisors Group, call (919) 851-0846 or visit the company’s Web site at www.assetprotectorsgroup.com.
For more information on Alternate Access, contact Lia Luisi at (919) 463-9680 or via e-mail at email@example.com.
About Alternate Access®
Founded in 1993, Raleigh, North Carolina-based Alternate Access® provides intelligent business phone systems to small-business and branch-office clients locally and nationwide. Their innovative phone system solutions help increase profits by boosting staff performance and efficiency, enhancing customer service, and adding management reporting capabilities – all while decreasing labor and infrastructure costs. Products include IP-PBX with Voice over IP, fax servers, unified messaging, Web collaboration, interactive voice response and call center applications, headsets and specialty phones. By employing extensive experience and best practices, award-winning Alternate Access works in partnership with its customers to build creative yet cost-effective solutions. For more information on Alternate Access visit www.AlternateAccess.com.
MSA: The Think Agency
MSA: The Think Agency