IMS Provides Powerful New Online Account Management System for Surgical Instrument Services - My Account

November 13, 2007 (PRLEAP.COM) Health News
IMS®, the InstrumentReady™ company, has announced a new service for customers to instantly track their account information and surgical instrument repair history. My Account is an Oracle® based system that provides customers with a wealth of information through a standard internet connection, meaning there is no hardware or software to install.

My Account uses a simple log-in that allows customers to instantly view the real time status of instruments and equipment that are being serviced. Enhanced reporting features allow users to view equipment repair histories by instrument or by category, which provides valuable information for budgeting and planning of surgical instrument needs. This reporting can also reveal instruments that require frequent repair, which can signal a need for additional education or instrument replacement. Customers can also contact their IMS sales representative and account manager through the system, and track their instrument shipping status.

According to Gene Robinson, President and CEO of IMS, " My Account provides health care facilities with the information they need to proactively manage their surgical instrument needs. My Account is an integral part of our InstrumentReady approach, which goes beyond repair and shifts the focus to making sure instruments and equipment are ready when the surgical team is ready."

To take advantage of My Account, IMS customers simply contact their sales representative.

About IMS - Over 2,000 healthcare facilities throughout the United States have partnered with IMS. Headquartered in Birmingham, Alabama, with labs in Florida, Alabama, and California, IMS employs more than 600 professionals nationwide. IMS works with facilities to maximize instrument performance, which can increase surgical caseload capacity while reducing frustration and downtime due to instruments that are not ready. To learn more about the IMS InstrumentReady approach, visit