Business and Accounting Software Vendor Lakeview (www.lakeview.co.uk) Provides Proactive Customer Support With New Business Alerts Module
December 11, 2007 (PRLEAP.COM) Technology NewsBexleyheath, Kent: As part of its continuing drive to provide its SME customer base with unrivalled quality product and support, Business and Accounting Software vendor Lakeview (www.lakeview.co.uk) has introduced a new Alerts module and support. This additional service enables the Lakeview system to make the end-user immediately aware of any selected business issue.
“The Lakeview Alerts module can proactively alert the organisation to almost any business event,” confirms product and services director, Mark Greatrex, “including stock-outs, overdue invoices or sales orders, late supply orders and outstanding customer calls. In addition, the Alert can be delivered to the relevant person via the most convenient communication mechanism, from email or mobile phone text message to web page or triggered report.”
By making the business aware of key business issues automatically and in a timely fashion, the company will be better-placed to resolve potential customer service issues promptly and cost-effectively.
“In addition, such Alerts can provide status information on the progress of manufacturing or procurement activity, both to individuals within the business or third party customers and suppliers,” he says. ”And, over time, it will also identify where there are recurring issues within the business or broader supply chain that require review or attention.”
Further details of Lakeview’s software functionality for manufacturing can be found at http://www.lakeview.co.uk/solutions/manufacturing, and information about supply chain management software solutions can be found at http://www.lakeview.co.uk/solutions/supply-chain.
Lakeview plans to build the Alert as a service as soon as the customer has acquired the relevant software licence. “This is a major step forward,” believes Greatrex. “Previously only available to large corporates, Lakeview now brings this powerful functionality within the financial reach of SMEs for the first time.”
Lakeview is a leading provider of software and systems for most areas of business management, accounting and manufacturing control. Its systems are designed to unlock the productivity of small and medium-sized businesses, by delivering proven technology together with best-of-class technical support and training, all underpinned by market-leading service guarantee. Lakeview operates direct sales model and although key target markets include manufacturing and wholesale distribution they have specific expertise in food and drink, electrical and industrial manufacturing sectors.