RPR Wyatt selected as authorized reseller of HelpDeskPro

March 19, 2008 (PRLEAP.COM) Technology News
PHOENIX, AZ – March 19, 2008 — RPR Wyatt, a Phoenix based IBM Advanced Business Partner, today announced that it has been appointed by Polymorph Limited as an authorized reseller for HelpDeskPro, a collaborative help desk software application, designed for use with IBM Lotus Notes and Domino.

With the addition of HelpDeskPro into an organizations capability mix they gain benefits such as:

• Manual, email or web portal call logging. The customizable caller web portal may be displayed in any language and includes a self help Knowledge Base,
• Service Level Agreement configuration and category based call scripting to provide efficient first line support,
• Recordable chats with online callers and technicians,
• Task Management with in-built workflow,
• Technician Portal as well as technician profiling in terms of skills and availability,
• Customizable web forms e.g. customer survey to gain feedback on the service the helpdesk is providing, which can be triggered when a call is closed,
• Asset Management to include software licensing, hardware warranty and support information,
• Integration with IBM Lotus Sametime, PocketPC, Blackberry and SMS and a
• Comprehensive Query & Export Tool as well as reporting templates.

Gavin Heap with Capita CMGL states, “I can honestly say that HelpDeskPro is an excellent product offering exactly what is needed from a helpdesk system and would definitely recommend it to any business that is on the lookout for a help desk product.”

“Over the course of the last few years, HelpDeskPro has advanced to the point where that without question it has become one of the leading technology solutions for today’s hectic help desk environment,” said Ron Gilbert, President of RPR Wyatt. “Blend in the collaborative power of Lotus Notes/Domino as the engine and you have a winning combination.”

RPR Wyatt is the home of The Essential Team for IT and Services with a Twist. The Essential Team for IT consists of award-winning applications for Lotus Notes/Domino. Services with a Twist encompass such services as email management, compliance, security, remote support, outsourced administration as well as migrations and development of best practices. Please visit http://www.rprwyatt.com for more information about RPR Wyatt.

Based in Cheshire, UK, Polymorph is an ISO9001 accredited IT services company with an excellent track record of providing consultancy, solutions and support services to fulfill a wide range of business issues. In addition to ongoing development and improvement of HelpDeskPro, Polymorph is involved with a variety of IT projects from bespoke application development, e-business solutions, upgrades, migrations, strategic consultancy, project management and knowledge management. Please visit http://www2.polymorph.co.uk for more information about Polymorph.

RPR Wyatt, The Essential Team for IT and Services with a Twist are registered trademarks of RPR Wyatt Inc. IBM, Lotus, Lotus Notes and Domino are registered trademarks of International Business Machines Corporation in the United States, other countries, or both. Other company, product or service names may be trademarks or service marks of others.

Copyright© 2008 RPR Wyatt, Inc. All rights reserved.