CGI Announces Availability of Web Promises for Customer-Driven, Online Collections Activity
October 17, 2008 (PRLEAP.COM) Business NewsCGI Group Inc. (TSX: GIB.A; NYSE: GIB), a leading provider of information technology and business process services, announces the availability of Web Promises, a Web agent that organizations can easily integrate into existing collections systems to facilitate 24 x 7 agent-less collection activity, including most aspects of debt negotiations, commitments, payments and settlements. Two financial institutions have already signed up to utilize CGI's Web Promises solution, including Fifth Third Bank, a large financial institution in the Midwest with over $111 billion in assets.
CGI's Web Promises enables organizations to put their collections activities on the Web quickly and cost effectively, and to start collecting more money now-without adding additional staff or overhead. This new tool provides consumers a comfortable avenue to resolve their delinquency in a self-service mode, on their schedule-leading to increased collections effectiveness. Timelier, proactive treatment and resolution of customer delinquency via new channels with minimal collector involvement allows organizations to focus on customers requiring collector assistance.
In addition, Web Promises is easily integrated with CGI's CACS® Enterprise and other collections systems, leveraging a Services Oriented Architecture (SOA), enabling new solutions to be brought on-line with minimal time to market.
"Faced with soaring delinquencies, decreasing operational budgets and the declining effectiveness of traditional telephone channels, organizations need a better way to drive cost-effective customer contact and collections," said Jame Cofran, Senior Vice-President, CGI Global Banking & Financial Markets. "Web Promises provides a more effective and productive way to collect from delinquent accountholders, while providing a new level of personalization and transparency required by today's consumers."
For over 30 years, CGI has provided IT and business process services to financial institutions around the world including 21 of the top 25 U.S. banks and 45 of 50 top banks in the Americas and Europe. CGI banking-focused solutions include core banking, end-to-end wealth management, trade finance, business intelligence/data warehousing and customer relationship management. CACS has been implemented at more than 100 organizations worldwide, including seven of the top 10 U.S. banks and six of the top 10 banks worldwide.
Founded in 1976, CGI Group Inc. is one of the largest independent information technology and business process services firms in the world. CGI and its affiliated companies employ approximately 27,000 professionals in over 100 offices across 16 countries. CGI provides end-to-end IT and business process services to clients worldwide from offices in Canada, the United States, Europe, Asia Pacific as well as from centers of excellence in North America, Europe and India. CGI's annual revenue run rate stands at $3.8 billion and at June 30th, 2008, CGI's order backlog was $12.03 billion. CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB) and are included in the S&P/TSX Composite Index as well as the S&P/TSX Capped Information Technology and MidCap Indices. Website: www.cgi.com.
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Executive Consultant, Global Banking & Financial Markets