WatchIndia.TV outsources 24/7 Customer Support to TATA Group TBSS call centers in India

April 8, 2009 - Watch India TV signed a strategic deal with Tata Business Support Services Ltd (TBSS) through the TATA group to outsource its call center operations to Hyderabad. WatchIndia.TV launched over two years ago, the first to broadcast Indian television live and on Demand to the World. Since then, the company has outgrown its existing support infrastructure leading to this strategic deal with India based call center experts TBSS in Hyderabad.

TBSS will provide WatchIndia.TV customers with 24/7 customer support through phone, mail and chat. As part of the agreement WatchIndia.TV and TBSS are offering a special introductory discount of 20% on the Hindi TV Mega Pack to 30,000 customers outside India

"We've followed the success of WatchIndia.TV since it was launched in 2007. It's successfully moved from exciting concept to a proven business model for delivering Indian Entertainment. We're excited to partner with WatchIndia.TV" commented Kuruvilla Markose,( Executive Vice President & Cluster Head) TBSS

WatchIndia.TV is leading the revolution in online TV India. Serving the Indian market outside India, the company offers a unique and valuable service, better quality and more flexibility than traditional satellite subscriptions. With the internet service, customers control which programs they watch and when, with just a mouse click.

Catering to Ex-pat Indians living and working all over the world, the broadcaster keeps them connected to friends and family in India. WatchIndia.TV. delivers not only the largest and the most popular Indian TV channels, but also a variety of small and niche channels to satisfy any need.

WatchIndia.TV prides itself on providing flexible subscription options so customers buy only the channels they want. No fine print, only bonus extras! The new center operated by TBSS will launch with a large team of operators who've undergone considerable training on the products / packages on offer through WatchIndia.TV

"We expect this strategic deal with TBSS will allow WatchIndia.TV to focus on what we do best, developing a television platform that caters to every need of Indians living abroad. The role of Customer Support is one we value highly which is why we've entrusted this to TBSS who proved themselves capable of meeting our customers needs." said Tripti Singh, spokeperson for WatchIndia.TV

WatchIndia.TV has been a huge success; in less than two years it is the number one rated site for Indian content. WatchIndia.TV offers subscribers from over 80 countries a connection to Indian culture with the convenience to watch whether they're at home, work or mobile.


ABOUT WATCHINDIA.TV
WatchIndia.TV is the first site from Live Asia TV, an innovative new Internet Television company, whose goal is to bring ethnic Asian programming to those residing in the diaspora. WatchIndia.TV partnered with top rated networks in India including: Zee TV, Zee Marathi, Zee Telugu, Zee Bangla, Zee Sports, Zee Kannada, Zee Punjabi, Zee Gujurati, Zee Cinema, Times Now, NDTV Profit, The Bollywood production house - Shemaroo Entertainment, Yash Raj, NDTV Imagine, 9X and ETV Network.The Indian premium content is coming direct to your computer.

ABOUT TBSS
Tata Business Support Services Ltd (TBSS) is a subsidiary of Tata Sons, providing outsourced contact centre services to large telecom operators, ISPs, DTH providers and online travel agencies amongst domestic (Indian) and international clients. Headquartered in Hyderabad with Global centers in USA & India, TBSS is among the Largest Third party Outsourced Customer Service Providers in India.