CriticalPoint Training Rated "Excellent" in Customer Satisfaction
May 13, 2009 (PRLEAP.COM) Health NewsEnglewood, Colo. – Baxa Corporation announces the positive customer satisfaction results for the online and on-demand training program, CriticalPoint, in a nationwide pharmacy survey. CriticalPoint is in use in 9% of the facilities surveyed by Pharmacy Purchasing and Products in its 2nd annual national survey released in May 2009 versus only 1% a year ago. In addition to market share information, a portion of the survey was focused on user satisfaction with training programs. Here, CriticalPoint scored 100% of their responses in the "Excellent" and "Good" ratings. On the five-point scale, these results represent the two highest satisfaction ratings. No other training program scored all responses in these two ranges.
According to the Pharmacy Purchasing and Products publication, "CriticalPoint received very high satisfaction rates, followed by Lab Safety Corp/Valiteq, ASHP and homegrown programs." This high level of user satisfaction can be attributed to the program's simple Internet access, high-quality content written by industry experts and the ease of tracking employee training through its Learning Management System (LMS).
CriticalPoint has been enhanced with new features continuously since its launch. Its latest training modules are referred to as The Virtual Compounder™. This interactive training technique allows users to walk an animated pharmacy employee through compounding lessons; demonstrating competency of both the content and processes being reinforced. Currently, CriticalPoint offers three lessons using the Virtual Compounder, with plans to release an additional seven lessons by the end of the third quarter of 2009.
Notes pharmacist Peter Campanella, Baxa Director of Clinical Education, "The CriticalPoint training system is so easy to implement and use for tracking training, that I am not surprised by the customer satisfaction results. This system takes much of the administrative work out of USP 797 training compliance." For more information visit http://www.baxa.com/criticalpoint
Baxa Corporation markets the CriticalPoint compliance training modules as part of its Productivity and Compliance Tools (PACT) product line, which includes the Skills Training, Academics and Resources (STAR) Center classroom-based training for USP 797 compliance and aseptic compounding. The CriticalPoint program offers an interactive, Web-based training solution for sterile compounding education and regulatory compliance. The results of the PP&P survey prove the positive customer satisfaction with CriticalPoint, as compared to competitive training processes. To view the full results of the survey, visit http://www.pppmag.com/state-of-pharmacy-compounding-2009/compliance.html
About Baxa Corporation
Baxa, a customer-focused medical device company, provides innovative, solution-based technologies for medication handling and delivery. Its systems and devices promote the safe and efficient preparation, handling, packaging, and administration of medications. Privately held, Baxa Corporation has subsidiaries and sales offices in Canada and the United Kingdom; direct representation in Austria, Belgium, Finland, France, Germany, Luxembourg, The Netherlands and Switzerland; and distribution partners worldwide. Visit: http://www.baxa.com
About CriticalPoint, LLC
CriticalPoint, LLC, offers interactive Web-based training for compounding sterile preparations and services related to creating and enabling learning through technology in clinical settings. CriticalPoint e-Learning represents a best practices approach for interactive training for sterile compounding and is designed to assist healthcare providers in meeting quality assurance program goals and regulatory compliance. Visit: http://www.criticalpoint.info
Marian Robinson, Vice President, Marketing
Baxa Corporation: 800.567.2292 ext. 2157 or 303.617.2157
CriticalPoint, LLC: 240.238.4352