Mission Hill Winery rolls out Microsoft CRM from iFusion Solutions.

August 29, 2005 (PRLEAP.COM) Business News
Vancouver, BC – iFusion Solutions Inc. (www.ifusioncrm.com), a Microsoft Certified Partner and provider of Microsoft CRM, announced today that Mission Hill Winery, the premier wine destination in Canada, has gone live with their implementation of Microsoft CRM (MSCRM).

Based in Westbank, Okanagan Valley, British Columbia, Mission Hill Winery makes great wines and provides a special place for people to enjoy them. Mission Hill is using Microsoft CRM to track feedback from the thousands of comment cards that they receive weekly from guests attending their wine tours and private functions. Putting this information into a central repository allows Mission Hill to know their customers better and gain the ability to improve the overall experience of their guests.

“Initially, the goal of this project was for simple contact management. However, working with iFusion allowed us to discover the depth of functionality that Microsoft CRM provides. The MSCRM solution provided by iFusion gives us a relational tool that we can use to better serve the thousands of guests that visit our winery every year.” said Ingrid Dilschneider, Manager of Winery Marketing and Guest Services, Mission Hill Winery. “iFusion’s professionalism and deep knowledge in the CRM space was instrumental in the success of the project and their invaluable training was key to getting our employees up and running on Microsoft CRM in a timely fashion”

“The seamless integration with Outlook and Office that Microsoft CRM offers, provides Mission Hill employees a productivity tool that is easy to use and intuitive to their existing systems.” said Tom Amerongen, Director of Consulting at iFusion Solutions. “Having Mission Hill as a key customer is a tremendous achievement for iFusion and we look forward to working with them to ensure the continued success of their MSCRM system”

About iFusion Solutions (www.ifusioncrm.com)
iFusion Solutions Inc., a privately held company based in Vancouver, Canada, provides comprehensive Customer Relationship Management strategy, technology and solutions specifically designed for the growing demands of mid-market businesses in Canada and the US. iFusion combines a proven Implementation Methodology with a holistic approach that includes your organization’s Strategy, People, Process and Technology. iFusion's team brings over 25 years of combined CRM experience to your project with a dedicated focus on Microsoft CRM and fully certified consultants.

About Mission Hill Winery (www.missionhillwinery.com)
Mission Hill Winery, situated in the heart of British Columbia's breathtaking Okanagan Valley wine country, is one of the Pacific Northwest's undiscovered gems. Making great wines and providing a special place where people can enjoy them has been dream and life's work of proprietor Anthony Von Mandl and his family. We hope you think of our winery as a refuge from the hurried pace of daily life. We invite you to experience the nature and art of winemaking by walking our lush on-site vineyards and visiting our underground cellars. Sample fine wines by the glass, marvel at the vista and reflect on a process that's almost as old as time itself.