Prestigious Accolades Up for Grabs in the Contact Center World

September 03, 2005 (PRLEAP.COM) Business News
The call for entries to be named Best Of the Best (BOB) in the contact center industry officially opened today. The launch of the Contact Center World Awards Conferences where the prestigious accolades will be awarded in the coming year to preeminent customer service professionals and corporations via award conferences for the Americas, EMEA (Europe, Middle East, Africa), and APAC (Asia Pacific) business regions sets a new precedent in professional industry events. The Contact Center World Awards Conferences 2006, produced and managed by the world’s largest support organization for contact center professionals and author of the 2005 International Contact Center Benchmarking Study, will honor world class businesses in 9 different categories in each region with winners then moving on to compete in the World Finals.

The two day conference events to be held in Dallas, London, Singapore, and the World Finals in Las Vegas, promote reaching peak business performance and also raise the bar for customer service standards. Winners will be selected following a screening process lead by a judging panel of global experts and votes accumulated from each conference’s delegate base after viewing finalists’ exclusive live presentations of strategies employed to advance their company’s business.

Says Raj Wadhwani, Founder of; “The BOB awards are set to be the most esteemed awards available for contact centre professionals, the “Academy Awards” of customer service based business. This is an exciting time for this industry and our team has created an extraordinary program for competitors and conference delegates alike. This series provides unparalleled opportunities to learn, network, and shine.”

Supported by associations around the world including: the American Teleservices Association, the Federation of European Direct Marketing, the Society of Workforce Planning Professionals, the Customer Service Institute, CCMA Ireland, the Australian Direct Marketing Association, the Professional Planning Forum, and the ICSA Toronto, these awards represent the highest level of industry achievement. The series will open with the Americas Conference at the famed Southfork Ranch in Dallas in March, 2006 where competitors from North, Central, and South America will go head to head to take home their BOB Award. Each year the conferences will be held in exclusive locations around the world.

Executives who think they have what it takes to win a BOB award can enter online at or get more information by contacting +1-807-624-2080.


Media Contact: Valerie Marasco at +1-807-624-2080 Ext: 2228 or

Fact Sheet
Awards will be given for:

- Best Contact Center (1-50 agents, 41-249 agents, 250+ agents)
- Best Customer Service (1-50 agents, 41-249 agents, 250+ agents)
- Best Technology Innovation (1-50 agents, 41-249 agents, 250+ agents)
- Best Leader
- Best Outbound Campaign
- Best Community Spirit
- Best Trainer
- Best Supervisor
- Best Agent

Individuals do not have to compete in the awards to attend any of the conferences.

Conference and Awards Gala Dates and Locations:
AMERICAS: March 29-30, 2006 Dallas. USA
EMEA: June 28-29, 2006 London, UK
APAC: Aug. 23-24, 2006 Singapore
World Finals: November 7-8, 2006 Las Vegas, USA is the largest global support organization and resource for contact center professionals with 81,000+ members worldwide.

Each regional conference will feature a live charity auction to benefit Medical Missions for Children and Doctors Without Borders in addition to the formal Awards Gala.