OnState Virtual Call Center Receives 2009 Product of the Year Award Presented by Customer Interaction Solutions® Magazine
February 05, 2010 (PRLEAP.COM) Business NewsBurlington, MA, February 05, 2010 - OnState Communications announced today that its virtual call center software solution received a 2009 Product of the Year Award from Technology Marketing Corporation's (TMC®) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982.
OnState was honored with the award for its intelligent SaaS call center solution. OnState's virtual call center is completely network-based, requires no hardware, maintains a real-time inventory of employees and their respective skills to ensure that customers are connected with the right employee at the right time, and works with any end device along with customer collaboration tools like Skype and Google.
"OnState is honored to receive the product of the year award," said Pat Kelly, CEO of OnState. "We will continue to innovate in the call center arena, adding to our customer collaboration tools that provide users with the freedom to select any network and device, while taking advantage of our Business Presence intelligence and pay-as-you-go pricing."
"I am pleased to honor OnState Communications for its hard work and success. OnState's virtual call center and virtual PBX solutions have demonstrated excellence in contact center technologies as well as providing ROI for the companies that use them," said Rich Tehrani, CEO, TMC. "For 12 years, Customer Interaction Solutions magazine has been honoring innovative companies for their contributions in advancing technologies and application refinements," he added.
The 12th Annual Product of the Year Awards winners will be featured in the January 2010 issue of Customer Interaction Solutions magazine, www.cismag.com.
For more information about the Customer Interaction Solutions' 2009 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.
OnState provides real-time on-demand, Business Presence virtual call center solutions that are highly-functional and scalable. Using the company's patented technology, OnState's solutions ensure that customers are connected with the proper employee on the first try, every time, independent of location or device, including existing telephony infrastructure, hard phones, soft phones, mobile phones, and communications collaboration tools. Founded by telecom pioneers who launched GeoTel Communications (acquired by Cisco Systems (NASDAQ:CSCO)), OnState's mission is to reduce business communication costs dramatically with its true SaaS communications solutions. For more information, email: firstname.lastname@example.org or call: +1 617-934-0381, toll-free 1 866-532-5036; or visit OnState on the web at www.onstate.com.
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com for more information.
Technology Marketing Corporation (TMC) is a global integrated media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN magazines. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by two million unique visitors each month on average worldwide, according to Webtrends. TMCnet has ranked within the top 3,500 in Quantcast's Top U.S. sites, placing TMCnet in the nation's top .03% most visited Web sites. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO (ITEXPO); 4GWE Conference and M2M Evolution (in conjunction with Crossfire Media); Digium|Asterisk World (in conjunction with Digium); and Smart Grid Summit (in conjunction with Intelligent Communication Partners). For more information about TMC, visit tmcnet.com.