WD Bathrooms gives double the delivery service to customers
October 12, 2010 (PRLEAP.COM) Business NewsCustomers of WD Bathrooms are benefiting from a new delivery system that's faster, more efficient and tailored to their specific needs.
The online bathroom retailer introduced a two-man delivery service in July which has been a big hit with customers who have more say in how they receive their goods and where in the house they want them delivered.
Customers can arrange their delivery day in advance to ensure it's convenient for them and are contacted by text or email the day before and given a three hour slot. They also get a pre-arrival phone call before delivery to guarantee they are ready to receive their goods. Deliveries are booked online which makes the system more flexible and customer details are sent directly to the drivers who get all the information about any specific requirements.
WD Bathrooms delivers from 7:30am-8pm, six days a week, across the UK and Ireland, so it is more convenient for people who work office hours. With most stock items, they can get the goods to the customer the next day. When the delivery drivers arrive, they will take the goods to any room in the house and wait until the customer has checked them and is fully satisfied before signing them off.
Managing Director of WD Bathrooms, Mark Wilson said: "A speedy and efficient delivery can make a big difference to our customers. We provide the best service we can from the minute someone visits our site up to when they sign for their goods. We have had excellent feedback from customers since using the two man delivery system and continually use the input from them to further improve our services."
"We already offer an environmentally friendly service with less packaging and no pallets so there is space in the vehicles for more goods to be carried at once. Our goods are handled as infrequently as possible when they reach the warehouse to ensure they are stacked, stored and transported with the utmost care to reach the customer quickly and in prime condition."