Sorry Works! Introduces Innovative Line of Patient Safety and Quality Services in Collaboration with Stevens & Lee; Launches New Website to Showcase

November 02, 2010 (PRLEAP.COM) Health News
NOVEMBER 2, 2010: The Sorry Works! Coalition, the nation's leading post adverse event communication organization has introduced a new line of patient safety and quality services which expands its reach into a national safety, quality and training organization for health care professionals.

These services bring together the unique strengths of Sorry Works! and Stevens & Lee to assist health care professionals in improving patient satisfaction, increasing patient safety and mitigating risk.

To showcase these services, Sorry Works! has launched a new website,

Services highlighted on the new website include:

- Five-Star Customer Service Works!-Education, assessments and programs to create a five-star culture throughout a health care organization.

- Education Works!-Safety and risk management educational programs for physicians and other health care professionals through live programs, webinars and teleconferences.

- Communication Works!- Education and training for medical professionals to enhance communication with patients and with each other throughout the entire disclosure continuum.

-Safety Works!- An objective analysis of the quality and safety factors that were involved in an adverse event in order to prevent the event from happening in the future. Includes risk management assessments and analysis of adverse events to enhance quality and safety.

The website also features risk management and disclosure information health care professionals can use in their everyday practices, a new blog to focus on key and timely issues, quizzes to test how five-star-ready an organization is, or is not, and much more. Also featured is an e-store showcasing the best-selling Sorry Works! Book as well as other resources.

Sorry Works! and Stevens & Lee have collaborated since 2007 to bring a comprehensive range of disclosure services to health care clients across the country.

Sorry Works! was created in February 2005 by Doug Wojcieszak to advocate full disclosure by physicians, hospitals and insurers in the wake of medical errors. Before creating the organization, Wojcieszak had found that disclosure and apologizing were effective ways to reduce malpractice lawsuits, liability costs and even medical errors.

Stevens & Lee is a firm of more than 190 attorneys and 40 non-lawyer professionals, including risk management professionals, and is among the 200 largest law firms in the nation. Led by James W. Saxton, Esq., the firm's Health Care Litigation and Risk Management Team has a national legal and risk consulting practice which provides litigation and risk reduction strategies for physicians, hospitals and other health care providers. James W. Saxton has nearly 30 years of experience in health care risk management and loss control issues for physicians and health care organizations.

Contact: Doug Wojcieszak

James W. Saxton, Esq.