MARKETTOOLS PRESENTS "BEYOND CUSTOMER SUPPORT: TRANSFORM YOUR COMPANY INTO A CUSTOMER-CENTRIC ORGANIZATION" WEBINAR, NOVEMBER 10, 2010
November 05, 2010 (PRLEAP.COM) Business NewsWhat:
Webinar on Beyond Customer Support: Using a Voice of the Customer (VOC) Program to Transform Your Company into a Customer-Centric Organization, presented by MarketTools, Inc., the leading provider of software and services for enterprise feedback management (EFM) and market research
Wednesday, November 10, 2010 at 2:00 P.M. EDT / 11:00 A.M. PDT
Register at http://bit.ly/daU9BB
Barry Mainz, Chief Operating Officer, Wind River Systems, Presenter
Jodi Koskella, Product Marketing Manager, MarketTools, Inc., Presenter
Juliana Kenny, Web Editor, TMCnet, Moderator
Find out how Wind River Systems, a wholly owned subsidiary of Intel Corporation (NASDAQ: INTC) and a world leader in embedded and mobile software, has used learnings from its Voice of the Customer (VOC) program to significantly improve customer satisfaction, build loyalty, and become a more customer-centric organization. You will learn how to:
- Understand the difference between customer satisfaction and true loyalty, and why it matters
- Get buy-in from executives to drive organizational change focusing on the customer
- Make customer support a competitive differentiator
- Get the most from your VOC program by using an enterprise feedback management (EFM) solution
About MarketTools, Inc.
MarketTools is the leading provider of software and services for enterprise feedback management (EFM) and market research. The company is focused on providing leading organizations the actionable customer insights they need to make better business decisions that lead to high-value business impact. As the first company to make online surveys widely available on the Web, MarketTools continues its market-leading position by providing the broadest range of powerful, accurate and integrated customer insight technologies that empower companies to become the most customer-centric organizations in their industries. MarketTools' premier portfolio of technology-based insight brands includes CustomerSat™, MarketTools.com™, TrueSample®, Zoomerang®, ZoomPanel® and ZoomPanel Tech™. MarketTools is a privately held company with corporate headquarters in San Francisco and European headquarters in London. For more information, please visit www.markettools.com.