Get The Most Out Of Investigation Interviews- Download "Investigation Interviews: A Best Practices Guide"

December 07, 2010 (PRLEAP.COM) Business News
Tuesday December 7th, 2010- Customer Expressions Corp. has released a free guide that is now available for download. "Investigation Interviews: A Best Practices Guide," (http://i-sight.com/investigation-interviews-best-practices-guide) was developed to provide investigators, HR personnel and any others involved in internal investigations with tips and techniques for conducting standout investigation interviews. Investigation interviews take a lot of time, but when done properly, the effort is worth it.

"We're very excited to release this guide. Everything about an investigation interview- the questions, location, people present and the credibility of the statements made by interviewees has an impact on the quality of an investigation. This guide includes guidance from the EEOC and other best practices to help investigators get the most out of their investigation interviews," says Joe Gerard, VP Sales and Marketing at Customer Expressions.

Interviews are the meat and potatoes of an investigation. Investigators have to carefully prepare for investigation interviews to get the information they need from them. Everything from physical and verbal cues to suggestions for interview locations is covered in this guide. The free guide includes guidance on:

Investigation Interview Preparation
Interviewing Complainants
Investigating Subjects
Investigating Witnesses
Determining Investigation Interview Credibility

Before you get down to business and start interviewing complainants, subjects and witnesses, consider taking a read through the guide to make sure you've got all your bases covered. Visit the following link (http://i-sight.com/investigation-interviews-best-practices-guide) to download a free copy of "Investigation Interviews: A Best Practices Guide."

About Customer Expressions Corp.

Based in Ottawa, Canada, CEC (www.customerexpressions.com) is a leading provider of web-based ethics and compliance investigation software. Customer Expressions has gained an international reputation for best-in-class software to optimize the management of various business processes. The privately held firm provides i-Sight, integrated case management software for investigations, complaint handling, corrective and preventive action management (CAPA Management), and other business processes that require case management. For information and breaking news related to ethics and compliance issues and internal investigations, visit our blog at i-sight.com.

For further information, please contact:

Joe Gerard, Vice-President, Sales & Marketing
800-465-6089 or media@customerexpressions.com