Website Builder Wix.com Offers Live, In-Person Support with New Manhattan Support Bar
January 18, 2011 (PRLEAP.COM) Technology NewsInternet start-up Wix.com launched the Wix Support Bar - a place for users to receive free, one-on-one help with creating their own websites. Wix itself consists of a powerful drag & drop platform that allows for the easy creation of customized Flash websites. Users receive help with anything relating to their site, from how to customize a free website template, to tracking traffic with Google Analytics.
Wix' online-based platform is free and extremely useful for small business owners, entrepreneurs, artists, non profit organizations and hobbyists seeking to promote themselves online with a customized website.
Now, the Wix Support Bar makes the whole process even easier, providing users with free, in-person support on how to make a website with Wix' free website builder. The Wix Support Bar is located inside the Wix Lounge - a free workspace providing creative professionals a place to get work done, meet clients and network.
Sessions at the Wix Support Bar are free, and consist of a Wix expert walking users through any website-building issues. If the session requires more time the user can schedule a follow-up appointment, also free of charge.
Founder and CEO of Wix.com, Avishai Abrahami, comments: "For a business owner or entrepreneur to be able to receive free, one-on-one support lets that individual get the help he or she needs, in the most direct way possible. We're thrilled to offer this extra customer service initiative to our beloved Wix Community, and are excited to connect with our users at this level."
Innovation and communication are cornerstones of Wix' philosophy. The company is highly attuned to the needs of its users, constantly churning out new product features, improving the ease of use of its platform. Wix recently launched the Spanish version of its free website builder, catering to its already large market of Spanish-speaking website builders.
The Support Bar marks a continuation of the product-user relationship.
Abrahami says, "The Support Bar actually offers help in two directions; our users teach us a great deal about how to improve our product, and the Support Bar will no doubt provide a new channel of communication, giving us fresh new ways of thinking as we continue to improve the user experience."
To make an appointment for a free Support Bar session visit the Wix Lounge - a site itself built with Wix.
Click on Support Bar > Sign Up, or e-mail ariele [at] wix [dot] com to schedule an appointment. Users can schedule 1-hour appointment between 10am - 6pm, Monday - Friday. Walk-in hours are from 3-5pm, Monday - Friday.
The Support Bar is also open for walk-ins during most of the web-related events hosted by the Wix Lounge. View the website for a schedule of upcoming events.
Wix.com was started in 2006 and is based in New York, with offices in San Fransisco and Tel Aviv. The company is backed by investors Mangrove Capital Partners, Bessemer Venture Partners and Benchmark Capital. Premium packages let users connect to their own domains, sell products from customized eCommerce web pages, and much more.