Snowbound Announces New Pinnacle Support Plan – for Peak Performance

June 08, 2011 (PRLEAP.COM) Technology News
Boston, MA. (June 8, 2011) - Snowbound Software, the market leader in document viewing and conversion solutions, is pleased to announce its new and expanded support and maintenance programs. Snowbound's Pinnacle Support Plan is designed to help customers, as well as prospects, attain powerful and comprehensive document conversion and viewing for their firms either through off-the-shelf application implementation, or by developing and integrating unique solutions using a software development toolkit (SDK).

Snowbound's Pinnacle Plan offers a comprehensive suite of support services including dedicated implementation resources, streamlined response services, and several extended support program options to ensure continuity of operations. The new plan also introduces a cloud-based pilot program environment, which features a turnkey hosted environment on a preconfigured server, for application evaluation and verification and pilot program development.

Pinnacle Support Plan features:

  • Expedited Response Services & Extended Support Programs to address critical issues including mission-critical severity 1, 2 or 3 events on up to a 24x7 basis
  • Professional/customization Services expert assistance for integration, configuration and customization
  • Cloud-based Pilot Program turnkey hosted environment for a 'quick start' implementation
  • Product Maintenance Periodic updates to insure obsolescence protection

  • "The goal of our new Pinnacle Plan is to help our clients implement and leverage our solutions as quickly as possible, and to ensure ongoing support continuity for all customer projects" explained Simon Wieczner, president of Snowbound Software. "Snowbound's document viewing and conversion applications and SDKs are used in a wide variety of mission-critical applications. This new quick-response and ongoing support program enables us to help our customers get up-and-running more easily and smoothly to better help their customers and users."

    Who is Snowbound Software?

    You may not realize it, but you probably interact with us several times every day.

    We help deliver your mail, process your insurance forms and claims, expedite your banking transactions and even securely distribute your patient information to healthcare professionals.

    Since 1996, our offerings have provided the means to keep information flowing smoothly and securely in the digital age. Using our technology helps organizations better organize and utilize their information, to optimize workflow, and best serve their customers and their employees.

    We make powerful solutions for document viewing and conversion that enable information created in a variety of formats to be efficiently and effectively leveraged to help keep companies running smoothly and their customers satisfied. For more information, contact us at 617-607-2010 or, or visit or follow us on Twitter:, LinkedIn: or Facebook:

    VirtualViewer, RasterMaster, SnowBatch and Page on Demand are registered trademarks or registered trademarks of Snowbound Software Corporation.