New Guide from Customer Expressions Explores Lessons Learned from Companies Caught in the Act

August 09, 2011 (PRLEAP.COM) Business News
August 9th, 2011- Ottawa, Ontario, Customer Expressions Corp. has published a new guide, "The Unlucky 13: Lessons Learned from Companies Caught in the Act." The guide has been developed to help companies avoid making expensive mistakes that have been made by other companies. The guide highlights lessons learned from some high-profile and lesser-known examples of corporate misconduct.

The consequences of the mistakes outlined in the guide demonstrate that no company is too big, or too small, to pay the price for misconduct.

"Why learn lessons the hard way, when we have examples of what not to do all around us?" asks Joe Gerard, VP of Sales and Marketing at Customer Expressions ( "Let's face it; no one wants to be the next Enron. Misconduct has expensive and devastating effects on businesses, and the cases covered in this guide demonstrate that."

"The Unlucky 13: Lessons Learned from Companies Caught in the Act," explores some of the mistakes that have landed the following companies in the headlines:

  • Xerox
  • Siemens
  • Ford
  • Verizon
  • BAE
  • …and more

  • "You can protect your company's reputation – and bottom line – by learning from others," says Gerard. "These companies paid a high price for their misconduct. It's too bad they didn't have our guide to keep them from learning the hard way."

    "The Unlucky 13: Lessons Learned from Companies Caught in the Act." is a free downloadable guide. Click the following link to download it today:

    About Customer Expressions Corp.

    Based in Ottawa, Canada, CEC ( is a leading provider of web-based ethics and compliance investigation software. Customer Expressions has gained an international reputation for best-in-class software to optimize the management of various business processes. The privately held firm provides i-Sight, integrated case management software for investigations, complaint handling, corrective and preventive action management (CAPA Management), and other business processes that require case management. For information and breaking news related to ethics and compliance issues and internal investigations, visit our blog at

    For further information, please contact:

    Joe Gerard, Vice-President, Sales & Marketing
    800-465-6089 or