Commence Corporation Launches New On Demand CRM Wiki
November 27, 2012 (PRLEAP.COM) Technology NewsTINTON FALLS, N.J. – Commence Corporation, a leading provider of Customer Relationship Management Software for small to mid-size enterprises, today announced the availability of the Commence On Demand Wiki, the latest addition to its suite of CRM support services. The Commence on Demand Wiki will be a dynamic repository of content, easily kept current to meet the customer's need for comprehensive just-in-time "how-to" information. It consolidates information previously contained in Commence's CRM online Help and On Demand CRM Administration and End User Guides. Click on the link for more information on CRM management.
Commence Corporation's CEO, Larry Caretsky, remarked, "Moving away from a traditional online Help system and print-based documentation to a wiki format means that we can update our product information in real-time in a central location. The Wiki pages can be maintained and improved not only by our support team, but even by our partners and customers. And when customers access the Wiki from the Help link in Commence on Demand or from the Commence CRM website, they will be provided with the most current information available." Click on the link for more information on CRM software.
Moving to a cloud-based wiki format mirrors today's computing trend towards cloud-based applications. A wiki offers the same advantages since it can be accessed from any location, any device (computer, tablet, smart phone) and any platform (PC or Mac). It's also flexible and scalable in the same way. The Commence on Demand Wiki has been developed using MediaWiki®, the free software open source wiki package which was originally used to develop Wikipedia®.
The Commence on Demand Wiki is the perfect complement to Commence's other acclaimed customer support offerings including its professional services, 24/7 system support, toll-free phone support, instructor-led webinar training, and free self-service training videos.
About Commence Corporation
Founded in 1988, Commence develops and delivers a diverse suite of award-winning CRM products that integrate people, processes and technology. Delivered via the popular software-as-a-service (SaaS) model or implemented as on premise licensed software, Commence CRM solutions are used by thousands of companies to streamline sales and customer service front-end business processes. As a result, Commence clients increase workforce productivity, generate positive customer interactions, and reduce cost. More information about Commence can be accessed at Commence.com or at 1-877-COMMENCE.