The Connection® Creates 100 New Jobs In Olean, Ny

January 30, 2013 (PRLEAP.COM) Business News
Olean, NY - The Connection, a U.S.-based contact center catering to mid-size, large, and Fortune 500 companies, recently filled 100 new call center positions in its Olean, NY call center facility, kicking off a hiring campaign that is expected to add even more agents within the next six months. "We're delighted to be hiring at such a steady pace," says Harvey Johnson, Vice President of Call Center Services at The Connection.

"We're looking to bring on people who understand and reflect our core values and the core values of our clients," adds Johnson. The Connection promotes a client-focused business culture that fosters long-term professional relationships, and the company is eager to employ individuals who can uphold these values.

The Connection offers clients a number of services for which employees undergo rigorous training. Employees expertly handle their clients' inbound and outbound calling needs, as well as email management requirements. They also provide more advanced services, such as live web chat, social media monitoring, emergency support, and interactive voice response (IVR) capabilities. Click on the link for more detail on an inbound call center.

"Our clients demand nothing short of the best," explains Johnson, "so we hire employees who can meet our client's expectations. We hire educated personnel with real-world experience who are personable, professional, and dependable."

In addition, the company maintains a policy of giving back to the communities where offices and call centers of The Connection are located; this goes beyond its standard practices of hiring locally and promoting from within. The Connection regularly donates to local causes, and employees often participate in community service projects. Find more information about The Connection by visiting the website at