The Connection® Announces 200 New Jobs In Rockford, Il

January 31, 2013 (PRLEAP.COM) Business News
Rockford, IL One of the nation's top 10 call centers, The Connection, is proud to announce that it is currently creating hundreds of new jobs at its sites across the country, including 200 positions at its Rockford, IL location.

"Our commitment to value, unmatched quality, and client satisfaction has allowed us to continuously grow for 30 years," says Fred Weiner, President of The Connection. "As we grow, so do our clients and the communities we call home. We staff to ensure we can always meet a growing demand, but also to support our local environment and to maintain our pool of upwardly-mobile talent."

The staff at The Connection provides an array of inbound and outbound phone, email, and web-based services. Besides handling phone and email communications, employees work as live web chat agents and monitor social media accounts. They have been trained to perform important roles in a variety of departments, including customer service, sales conversion, help desk, and technical support. Click on the link for more information on the inbound call center.

The Connection is dedicated to employing the best call center agents available. Chosen after a highly selective hiring process, new personnel go through a stringent training phase; once this is successfully completed, all call center employees receive weekly performance reviews to ensure optimal performance.

"We look to create a fun atmosphere where our agents feel welcome and able to grow in a personal and professional way," says Harvey Johnson, Vice President of Call Center Services.

The Connection is the ninth-largest call center based in the U.S. It serves primarily mid-sized to large businesses, among them a number of Fortune 500 clients. The company has earned an assortment of business awards, including Customer Interaction Solutions Magazine's MVP (Marketing via Phone) Quality Award every year since 2004.

Find more information about The Connection by visiting the website at