HardToFindItems.com Toasts 7th Anniversary on the Web
March 10, 2015 (PRLEAP.COM) Lifestyle NewsMarch 10, 2015 - HardToFindItems, America's leading online specialty hardware retailer is celebrating their 7 year anniversary on the Web. HardtoFindItems.com was launched in 2008 by the owners of Rollier's Hardware, a long established retail store based in Pittsburgh, PA. HardtoFindItems.com features a full inventory of "hard to find" items such as cast iron floor drain covers, replacement Christmas light bulbs as well as a complete line of old time favorites and standard hardware items.
In looking back at the last seven years of online sales, company co-Founder, Brett Satterfield says, "Customers are so thankful that they can now find so many different types of replacement products on our website because, in many cases, they have no other option since retail stores don't stock these obscure items."
Keeping a fully stocked inventory of odd and hard to locate hardware items is a hallmark of Rollier's Hardware and HardToFind.com, but so is their reputation for delivering the highest level of customer service in the business. "Our business is run just like our parent business, Rollier's Hardware. Our family is actively involved in every step of the process. This allows us to understand our customers and make sure they are 100% satisfied," said Satterfield. He continued saying, "When a customer calls with a question they can be sure that either my brother or I will have an answer for them." By being personally involved in the business at every level the Satterfields believe that they are better able to find and source new unique products and to fine-tune their business operation.
Part of top-tier customer service is making sure customers can find you, even if they aren't in your store or on your website. Shoppers looking for HardToFind products can also find many of their products on Amazon and a select bunch on eBay. The move onto the eBay and Amazon marketplaces turned out to be a great move for the Satterfields. In just two short years sales grew to more than $1 million dollars annually and are now far greater. "Partnering with Amazon expanded our reach to millions upon millions of customers overnight," said Satterfield.
2015 is already shaping up to be a banner year for HardToFindItems with management planning to take the company international by offering their products for sale in Canada. Helping to keep track of all of these sales, foreign or domestic, will be the addition of an enhanced inventory management and analytics platform called Inventorylab.com. The new software will provide the management team at Rollier's with accurate profitability analysis and reporting of all items to make sure adequate profit margins are maintained.
The lessons learned in the first seven years will continue to guide the entire Satterfield family and their staff at Hard To Find Items as they move ahead and expand into new product lines and onto new sales platforms to ensure that all of the anniversaries that follow will be equally as notable as this one.
About HardtoFindItems.com – HardToFindItems.com is a web-based retail hardware shopping platform. The site was launched in 2008 by the owners of Rollier's Hardware (Pittsburgh, PA) and features unique and useful products that are not easily found in most hardware outlets. Some of the many products featured on the HardToFind Items website are replacement Christmas bulbs, cast iron drain covers, replacement gas mantles, heavy duty plant caddies and many other old time favorites and unique hardware items.
For more information about HardToFindItems.com visit their website or call 1-877-750-0971.
Brett Satterfield / Co –Founder
Hard To Find Items
600 Washington Road
Mt. Lebanon, PA 15228