DST Systems Selects Neocase's HR Power Shared Services to Transform & Consolidate HR into Streamlined Global Organization

December 08, 2015 (PRLEAP.COM) Technology News
Boston, MA – Dec 8, 2015 - DST Systems, a software development firm that specializes in information processing and management, has chosen HR Power from Neocase Software as its Global HR Shared Services Solution. Several business objectives led the Kansas City, Missouri-based company to research HR Shared Services options. They sought a system that provided HR Shared Services enabling technology for:

  • A single, global HR support organization - operating from common policies, procedures and practices
  • One global shared services leader overseeing contact centers in multiple locations to handle time zone differences across the globe
  • Multi-tiered support structure with emphasis on employee and manager self-service for efficient resolution of inquiries
  • Multi-channel, contact center-style help desk to handle issues not resolved via self-service, with more complex issues escalated to Tier 2 specialists for resolution

  • They discovered that Neocase's HR Power was the solution they were seeking.

    DST Systems provides technology-based service solutions serving clients in asset management, brokerage, retirement, insurance, healthcare and other markets. The firm helps process, communicate and safeguard customer information needed to manage and invest money, plan for retirement and maintain healthy lifestyles. DST data centers provide technology infrastructure support for companies around the world, with 3 operating units (Financial Services, Healthcare Services and Customer Communications) supported by approximately 14,000 DST employees in the U.S., U.K., Australia, Canada, China, Hong Kong, India, Singapore, South Africa and Thailand.

    DST will employ a wide variety of HR Power's Shared Services components including end-to-end Business Process Management, personalized Knowledge Base and collaborative Case Management – making the firm's HR Shared Services more streamlined, consolidated and globally secure and accessible.

    About Neocase Software:

    Neocase Software is the global leader in enterprise-class, SaaS solutions for HR & Finance Shared Service Centers (SSC), providing cost effective, innovative and powerful SSC solutions.

    It empowers global businesses to manage and optimize their shared service and support operation performances and processes through its uniquely adaptive, flexible and unified solution designed to help the workforce deliver more for less. Delivered in the cloud leveraging its award-winning modern technology platform, Neocase Software offers a fresh, cost effective alternative to legacy ERM systems.

    Currently supporting over 4 million employees across 150 countries, spanning medium to large-sized to Fortune 1000 businesses have selected Neocase Software i.e. Dollar General, MGM Resorts, Smiths Group, Amgen, Sanofi, Merck, Societe Generale, Baker Hughes, Mayo Clinic, UNICEF, The World Bank, Thales Group, Renault, Air France, Canadian Tire, Michelin, PSA Peugeot Citroen and many more…

    For more information: nbahal@neocasesoftware.com]Neelam Bahal[/url], VP Marketing

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