SmartAction Receives Fifth Straight 2016 CUSTOMER Magazine Product of the Year Award

January 15, 2016 (PRLEAP.COM) Technology News
SmartAction announced today that TMC, a global, integrated media company, has named Intelligent Voice Automation (IVA®) as a 2016 CUSTOMER Product of the Year Award winner for the fifth straight year.

IVA® is a disruptive call automation solution that takes ground-breaking artificial intelligence and infuses it with state-of-the-art speech recognition capabilities, creating a customer service experience that rivals that of a live agent. SmartAction CEO Tom Lewis said, "It's a great honor to receive this award five years in a row, and it speaks to the ongoing innovation and expertise of our team."

The 2016 CUSTOMER Product of the Year Award recognizes vendors that are advancing the call center, CRM, and teleservices industries one solution at a time. The award highlights products which enable their clients to meet and exceed the expectations of their clients.

"On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor SmartAction with a 2016 Product of the Year Award," said Rich Tehrani, CEO, TMC. "IVA® has proven deserving of this elite status and I look forward to continued innovation from SmartAction in 2016 and beyond."

The 18th Annual Product of the Year Award winners will be published in the 2016 January/February issue of CUSTOMER magazine.

For more information about SmartAction and IVA®, please visit

About SmartAction
SmartAction offers one-of-a-kind Artificial Intelligence (AI) voice self-service for businesses of all sizes. We use a cloud-based technology grounded in purpose-driven Artificial Intelligence that utilizes Natural Language speech capabilities as a means to complete self-service calls. Commonly used for providing customer service, our Intelligent Voice Automation technology allows companies to handle complex customer interactions with an intuitive, resourceful, and cognizant AI agent. In addition, SmartAction is a registered Visa and Mastercard service provider, PCI-DSS certified, and HIPAA compliant.

TMC's CUSTOMER magazine premiered in September 2012 and is the industry's new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit for more information.

About TMC
Global buyers rely on TMC's content-driven marketplaces to make purchase decisions and navigate markets. This presents branding, thought leadership and lead generation opportunities for vendors/sellers.

TMC's Marketplaces:
  • Unique, turnkey Online Communities boost search results, establish market validation, elevate brands and thought leadership, while minimizing ad-blocking.
  • Custom Lead Programs uncover sales opportunities and build databases.
  • In-Person and Online Events boost brands, enhance thought leadership and generate leads.
  • Publications, Display Advertising and Newsletters bolster brand reputations.
  • Custom Content provides expertly ghost-crafted blogs, press releases, articles and marketing collateral to help with SEO, branding, and overall marketing efforts.
  • Comprehensive Event and Road Show Management Services help companies meet potential clients and generate leads face-to-face.

  • For more information about TMC and to learn how we can help you reach your marketing goals, please visit

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