KPI Metrics for the Internet, IT, and Service Management HandiGuide® Version 5.0 released by Janco

March 08, 2016 (PRLEAP.COM) Business News
March 8, 2016 - Metrics and KPIs are the hot topic that C-Level executives are interested in and are asking CIOs when they will define and implement KPI Metrics. Janco releases Version 5 of its Metrics for the Internet, IT, and Service Management HandiGuide®

Park City, UT – ( Janco Associates has just released its Metrics for Internet, IT, and Service Management HandiGuide Version 5 ( The CEO of Janco, Mr. M. Victor Janulaitis said, "Many metrics efforts lack relevance to the business and are not well linked to economic and service outcomes. It is difficult for many C-Level executives to understand how non-financial defined and monitored metrics relate to enterprise objectives, and how they provide insight into the value and service levels that IT delivers. What they want are KPI (Key Performance Indicators)." The CEO added, "This template presents service management standards, provides a robust framework with specific KPI metrics that are business focused and a format which is easy to communicate with business operational executives and managers."

Janulaitis said, "Our clients, who have had a chance to review this new template, are looking forward to this latest update. The format of the reports is based on an industry solution which has received numerous awards including 'Best Productivity Solution' at an international conference a number of years ago."

The Metrics for Internet, IT, and Service Management HandiGuide includes a reporting framework that is easily implemented. It defines a specific process that can be followed and has a road map for a KPI metrics report that covers all of the areas that the IT function interacts with including: finance, staffing, infrastructure, productivity, system development, quality assurance, help (service) function, operations, communication and a number of industry specific KPI metrics.

The CEO added, "This offering is integral to the implementation and operation of effective and efficient infrastructure in the ever changing technologically based business environment."

The price of Metrics HandiGuide is based on the core document and whether the user selects specific supporting materials and 12 or 24 months of update service:
  • Metrics HandiGuide – Core document in pdf format with process, proposed sample reports, layouts and metrics. ($599 - $949)
  • Metrics Service Management Standard Kit - core document plus the IT Service Management Policy template, ($899 - $1,599);
  • Metrics Service Management Silver Kit - core document, ITSM policy template, and Service Level Agreement Policy template ($1,099 - $1,799);
  • Metrics Service Management Gold Kit - core document, ITSM policy template, SLA Policy and 12 specific metrics and KPI job descriptions ($1,399 -$1,999); and
  • Metrics Service Management Platinum Kit– core document, ITSM policy template, SLA Policy, over 270 IT job descriptions (including the 12 specific metrics and KPI job descriptions), and the latest Janco IT Salary Survey ($1,999 to $2,899).

  • More information on this bundle, including a table of contents, and other related offerings can be found at:
  • Metrics HandiGuide
  • IT Service Management
  • Supporting Job Descriptions
  • Service Level Agreement Policy Template
  • IT Salary Survey

  • All of Janco's products are delivered electronically in formats that are easily customizable by the user. Janulaitis said, "We have clients in over 100 countries that rely on our leading edge products. We will continue to be on the forefront of infrastructure management as that is the strength of Janco."

    Janco is an international consulting firm that follows issues that concern CIOs and CFOs and publishes a series of IT and business infrastructure HandiGuides® and Templates including a Disaster Recovery/Business Continuity Template, Security Template and IT Salary Survey.

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    Janco Associates