SmartAction Releases WISMO – "Where is my order?" – for SMB

March 14, 2016 (PRLEAP.COM) Technology News
March 14, 2016 - SmartAction announced today that the company has released another capability of IVA® for SMB: WISMO (also known as Order Status).

IVA® for SMB is SmartAction's newest disruption in voice self-service: 100% natural language solutions pre-built for super-fast deployment. Like IVA® for Enterprise, the company's proprietary call automation solution that takes ground-breaking artificial intelligence and infuses it with state-of-the-art speech recognition capabilities, the SMB version also offers a customer service experience that rivals that of a live person. But unlike other complex natural language solutions, which are often costly and require long implementation lifecycles, IVA® for SMB is customized and integrated in a matter of days with no capital expenditures required.

WISMO for SMB is available 24/7/365 to handle order status calls for small and medium businesses and is scalable for irregular call volumes (i.e. holiday peaks). The solution is preconfigured with an API to track packages sent using USPS, FedEx, and/or USPS; if a business uses a different carrier, WISMO for SMB can still provide the status of orders using other quick data integrations. In addition, the solution improves efficiency, freeing up staff to focus on higher value tasks.

Subsequent capabilities of IVA® for SMB will continue to roll out this Spring and include Outbound Collections, Address Update, and more.

"Our long experience in successfully handling order status calls has given us the tools to preconfigure a very effective WISMO for SMB solution. We can provide great ROI benefits to smaller companies that implement this application." said CEO Tom Lewis.

Companies interested in learning more about WISMO for SMB and how to get it should contact us at

For further information, please visit

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