SmartAction Releases Collect for SMB

March 25, 2016 (PRLEAP.COM) Technology News
March 25, 2016 - SmartAction announced today that the company has released a fifth capability of IVA® for SMB: Collections.

IVA® for SMB is SmartAction's newest disruption in voice self-service: 100% natural language solutions pre-built for super-fast deployment. Like IVA® for Enterprise, the company's proprietary call automation solution that takes ground-breaking artificial intelligence and infuses it with state-of-the-art speech recognition capabilities, the SMB version also offers a customer service experience that rivals that of a live person. But unlike other complex natural language solutions, which are often costly and require long implementation lifecycles, IVA® for SMB is customized and integrated in a matter of days with no capital expenditures required.

Collect for SMB is an outbound application for small and medium businesses that serves as an addition to a larger collections strategy. It is capable of accepting payments on outstanding balances over the phone immediately; additionally, using a proprietary algorithm that increases voicemail detection, the solution can leave voicemails with a callback number for making payments at a later date. The solution, like all SMB applications, improves efficiency, freeing up staff to focus on higher value tasks.

Subsequent capabilities of IVA® for SMB will continue to roll out this Spring.

"We have helped Enterprise clients experience significant successes by using IVA® as a part of their overall collections strategy." said CEO Tom Lewis. "The SMB version is a low-cost, replicable combination of all the expertise and knowledge we've gained by working with these Enterprises, packaged for small and medium businesses."

Companies interested in learning more about Collect for SMB and how to get it should contact us at

For further information, please visit

About SmartAction
SmartAction offers one-of-a-kind Artificial Intelligence (AI) voice self-service for businesses of all sizes. We use a cloud-based technology grounded in purpose-driven Artificial Intelligence that utilizes Natural Language speech capabilities as a means to complete self-service calls. Commonly used for providing customer service, our Intelligent Voice Automation technology allows companies to handle complex customer interactions with an intuitive, resourceful, and cognizant AI agent. In addition, SmartAction is a registered Visa and Mastercard service provider, PCI-DSS certified, and HIPAA compliant.

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