Network Control Achieves Unprecedented 100% Overall Satisfaction Rating from its TEM Customers

May 18, 2016 (PRLEAP.COM) Business News
May 18, 2016 - Network Control, a pioneer and leader in Telecom Expense Management (TEM) managed services, today announced the results of its comprehensive Customer Satisfaction Survey. This annual poll of its full customer base gave respondents an unbiased, anonymous opportunity to rate their interactions with Network Control's dedicated services team and the quality of the company's extensive Technology Expense Management services. Customers were also asked to assess the value and contributions of Network Control's TEM team and services to their company's performance and bottom line.

The survey was performed using an online survey tool with a standard 5 selection scale from "strongly disagree" to "strongly agree" and results were anonymous to encourage unbiased input. Questions ranged from the performance of each company's Network Control support team, to the value received from the company's services. Highlights of the survey include:

  • 100% of all respondents indicated they were completely satisfied with Network Control's performance and team.
  • Over 90% said that Network Control made it possible for them to make timely decisions about their communications infrastructure.
  • 95% saw strong value in the company's reporting capabilities.
  • 80% indicated that Network Control services were able to save them money on their wireless spend.
  • Over 92% highlighted the visibility to cost drivers as a key value provided.
  • 100% of users were pleased with the quality of the company's Bill Paying Service.
  • 100% of Network Control's customers found their teams courteous, professional, knowledgeable and helpful.
  • More than 97% of all customers polled would recommend Network Control to any company looking for TEM services.

  • Responding to the survey results, Tonya Schmidt, Network Control's Director of Operations stated,"since we function as an integral part of our customer's business,our dedicated teams are always laser-focused on efficiency, reliability and demonstrated value in everything we do. We're very proud of these survey results and it's great to know we are contributing to our customers' success."

    Network Control CEO Mark Hearn added, "At Network Control we are very focused on providing the best possible results for our customers. Our TEM services and our teams are dedicated to making our customers more productive by offloading complicated technical and administrative processes, and more profitable by finding savings and efficiencies throughout their entire communications infrastructure. We are particularly proud of our consistently high ratings of satisfaction across all metrics of our performance and customer interactions. That nearly all of our current customers would enthusiastically recommend us to others speaks to the value we bring to them every day."

    About Network Control
    For nearly 20 years Network Control has been a recognized leader in managed services that enable businesses to reduce and better control their voice, data, conferencing and wireless costs while improving the overall communications infrastructure. Companies have seen a six-month payback and typical ROI of 250-400% under the Network Control business model. The company has also pioneered Global TEM, a next generation services model that reflects the increased complexities of communications and its merger into the broader corporate IT infrastructure for companies with international footprints.

    Network Control's customers range a variety of industries and sizes from mid-size to large enterprises. More information can be found at

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