SmartAction releases State-of-the-Art Life Sciences Solution

October 05, 2016 (PRLEAP.COM) Health News
October 5, 2016 - Today, SmartAction released its Intelligent Voice Automation (IVA®) in Life Sciences solution. It encompasses a robust set of voice self-service applications and methodologies that are tailored for use by medical supplies distributors, HME/DME suppliers and manufacturers, and other Life Sciences companies.

SmartAction is a leader in artificial intelligence voice self-service solutions and automating processes in the Life Sciences industry. Medical supplies distributors that use IVA® have successfully and significantly decreased their costs by deflecting up to 40% of all calls away from the contact center. In addition, they have cut 2+ minutes off agent handle time and decreased customer effort with shorter, more efficient calls. IVA® is HIPAA compliant and helps companies follow the rigid, time-consuming processes set forth by the Affordable Care Act and the Center for Medicare Services. With today's release, SmartAction makes this solution available to other Life Sciences companies, who will be able to automate many of the processes that their live agents handle today.

"SmartAction has been a long term partner and has allowed us to automate many of our simple to medium complexity calls, freeing up resources to focus on more value added activities," said the CEO of a leading medical supply company in Michigan and long-time customer of SmartAction. This medical supply company has experienced ROI of approximately $200,000 per year simply by automating the initial portion of all calls, which requires callers to authenticate patient information. More savings are being realized as more than 30 distinct self-service processes get implemented over the next coming months.

"We've found that Life Sciences companies had not even considered this type of solution because they thought their processes were just too complex for automation, and specifically, voice automation," said SmartAction CEO Tom Lewis. "Implementing IVA® quickly changed their perceptions."

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