UNION BANK OF CALIFORNIA CHOOSES THE EDCOMM GROUP TO UPDATE ITS BRANCH OPERATIONS ADMINISTRATION DOCUMENTATION (NEW YORK, NY) — November 11, 2004

Union Bank of California has selected The Edcomm Group to update its current Branch Operations Administration Manuals. Edcomm will use IDEAS – Integrated Documentation and Education Access System, a user support system that combines documentation and training in a unique workflow-based environment. The updated system includes search, index, and online documentation and training, and will cover operations topics ranging from teller procedures to product information.

The fourth largest commercial bank in California, Union Bank of California is one of the 35 largest banks in the U.S., with assets of over 46 billion, 298 branches and 21 international offices. Founded in 1864, the bank offers investment and financial management, trust services, private banking, insurance services and global custody services.

The Edcomm Group has had the privilege of assisting many distinguished clients with business solutions in the form of classroom instruction, print publication, video production, online documentation, interactive web systems and multimedia programs. In addition to the development of customized programs, The Edcomm Group offers many industry specific off-the-shelf products that have proven themselves effective in organizations around the world.

The Edcomm Group is a 17-year-old multimedia education and communication consulting firm specializing in the development of creative business solutions that improve productivity, customer service and market share — providing bottom-line results. The Edcomm Group (www.edcomm.com) is headquartered in New York City with an Advanced Design Center located in Fort Washington, Pennsylvania.

The Edcomm Group offers educational programs for banks and other financial institutions. To learn more, visit www.bankersacademy.com.

For more information, please contact:
Linda Eagle
President, The Edcomm Group
1-888-4EDCOMM
linda.eagle@edcomm.com