WORLDWIDE FAME FOR SINGAPORE INTERNATIONAL MOVERS
June 01, 2006 (PRLEAP.COM) Business NewsWORLDWIDE FAME FOR SINGAPORE INTERNATIONAL MOVERS
A Singapore international moving company has achieved the only global quality award that exists for its industry.
Raffles Movers International pte Ltd joins a growing number of international moving companies around the world to obtain the coveted FIDI-FAIM (FIDI Accredited International Mover) quality assurance award.
It comes only after a gruelling company compliance procedure undertaken by world renowned Management Consulting Ernst & Young, acting on behalf of FIDI, a Belgian-based organisation representing over 520 overseas moving companies around the world.
Although sponsored by FIDI, the actual inspection of companies is handled entirely independently by global Ernst & Young. This ensures absolute fairness of the compliance procedure, which is claimed to be much tougher than the one used for the well established ISO (International Standards Organisation). The inspection is repeated every two years.
FIDI-FAIM is the only quality assurance standard for the international moving industry and covers every aspect of a company's activities in detail. From the way that telephones are answered, fire regulations maintained and the type of packing materials used to the security of the warehouse, the FIDI-FAIM standard covers over 500 operational elements.
“It’s not just a question of getting the paperwork right, either,” says Abraham Antony of Raffles Movers International. “Ernst & Young interviewed staff at random, quizzing them on their knowledge of the industry and operational procedures. No one escaped – they talked to packers, drivers and office staff.”
The overseas moving industry is self-regulated and historically, FIDI (the oldest association representing the industry) has developed the principle of agent-to-agent relationships. This has meant creating the climate in which companies all over the world can work together with a measure of confidence in a colleague’s ability not only to do provide supporting services at destination or departure, but to pay its bills too.
“That may have held good fifty years ago,” says Abraham Antony; “but not any more. Consumers are entitled to know that they are dealing with a quality-certified company at departure and destination – and FIDI-FAIM is part of a process to bring the whole FIDI membership to a single standard. So people on the move in Sydney, Bangalore or New York can be as certain as people in Singapore or Germany of obtaining the same level of quality when they move overseas.”
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