eGain receives Customer Interaction Solutions® magazine's CRM Excellence Award for 2006

Mountain View, CA, (May 30, 2006): eGain Communications Corporation
(OTC: EGAN.OB), provider of the industry's top-rated* customer service and contact center software for in-house or on-demand deployment, announced today that Technology Marketing Corporation (TMC®)’s Customer Interaction Solutions® magazine (www.cismag.com) has named eGain Service 7 customer service software suite as a recipient of the CRM Excellence Award for 2006. The award was based on enabling LaSalle Bank, to provide integrated multichannel customer service to users of its electronic banking service, CashPro® — including innovative virtual agent self-service and agent-assisted service through email, chat, and web collaboration to its treasury management clients.

"Trusted by leading companies around the world, eGain’s customer interaction hub solution has been widely recognized by industry experts and analysts as best of breed,” said Ashu Roy, CEO of eGain. “We are pleased to be acknowledged with this prestigious honor yet again for adding strategic business value to our customers.”

“Customer Interaction Solutions magazine implemented the CRM Excellence Awards seven years ago as a way of commending the companies that have proven to be true CRM partners to their customers and clients. eGain has demonstrated to the editors of Customer Interaction Solutions® that their products and services have substantially improved the processes of their clients’ businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset… their customers,” said Nadji Tehrani, founder and chairman of TMC, publishers of Customer Interaction Solutions®.

eGain Service is the industry's most comprehensive and proven solution for implementing customer interaction hubs. By transforming traditional call centers into customer interaction hubs, it helps businesses reduce interaction costs, improve agent productivity and customer experience, and increase customer retention. Available in-house or on demand, the suite includes:
o Award-winning products for web self-service; email**, fax, and letter management; chat and web collaboration; and contact center knowledge bases
o A common customer interaction hub platform for workflow, interaction management, knowledge management, application infrastructure and integration
o Open and secure standards-based architecture
o Adapters for easy integration with existing CTI, content, and business systems

The CRM Excellence Award winners for 2006 will be published in the May and June issues of Customer Interaction Solutions® magazine.
About eGain
eGain (OTC: EGAN.OB) is a leading provider of customer service and contact center software for in-house or on-demand deployment. Trusted by prominent enterprises and growing midsize companies worldwide, eGain has been helping organizations achieve and sustain customer service excellence for more than a decade. 24 of the 50 largest global companies rely on eGain to transform their traditional call centers, help desks, and web customer service operations into multichannel customer interaction hubs. These hubs enable dramatically improved customer experience, unified multichannel customer service, end-to-end service process efficiencies, and enhanced contact center performance.

eGain Service™, the company's software suite, includes integrated, best-in-class applications for web self-service, email management, knowledge management, chat and web collaboration, automation of fax and paper-based service interactions, case management, and service fulfillment. These robust applications are built on eGain Service Management Platform™ (eGain SMP™), a scalable next-generation framework that includes end-to-end service process management, multichannel and multisite contact center management, and certified out-of-the-box integrations with leading call center, content, and business systems. eGain OnDemand™, the industry's first-ever on-demand eService software, is a proven, robust and scalable solution that has been used by companies of all sizes, in the last eight years, to rapidly build customer interactions hubs.

Headquartered in Mountain View, California, eGain has an operating presence in 18 countries and serves over 800 enterprise customers worldwide. To find out more about eGain, visit www.eGain.com or call the company's offices: 800-821-4358 (United States), 1753-464646 (UK and rest of Europe).

* Source: 2005 ForresterWave report on eService and 2005 Patricia Seybold Group's bull's eye reports on cross-channel, cross-lifecycle customer service: overall capabilities, knowledge management, architecture and analytics
** Source: Rankings on ERMS in 2004 Forrester TechRankings on eService

eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Communications Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.

About TMC
Technology Marketing Corporation (TMC) publishes four print magazines: Customer Interactive Solutions, Internet Telephony, SIP Magazine and IMS Magazine; as well as the digital publications, Speech-World, WiFI Telephony Magazine, VoIP Developer, IPTV Magazine and WiMAX Magazine. TMC also produces TMCnet, the world’s leading communications and technology Web site. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMC produces INTERNET TELEPHONY Conference & EXPO, The VoIP Developer Conference, Speech-World Conference, IP Contact Center Summit and The Global Call Center Outsourcing Summit. TMCnet, ranked among the top 2,500 Web sites in the World by Alexa.com, publishes more than 20 topical online newsletters. For more information about TMC, visit http://www.tmcnet.com.


eGain media contact:
Jamie Abayan
Tel: 650 230 7528
Email: pr@egain.com