TALISMA CONTINUES AGGRESSIVE GLOBAL EXPANSION
June 24, 2006 (PRLEAP.COM) Business NewsLondon, UK – June 24, 2006 – Talisma® Corporation (www.talisma.com) the market leader in enterprise Customer Interaction Management (CIM) solutions, today announced a joint partnership with Japanese reseller Vital to sell Talisma’s newly released Japanese products, Talisma CIM 7.0j, and CRM 7.0j. In addition to releasing the new solutions, Talisma is also announcing the launch of the company’s first Web site localised in Japanese. The announcement was made during a press conference with Vital at IBM Japan affiliate, LBS.
The partnership allows Vital to sell Talisma’s innovative solutions in Japan to companies such as Canon, Toyota, Epson, Sony, and Sharp, who are already using Talisma’s solutions in other markets. One of Japan’s most prestigious universities, Keio University, recently deployed Talisma’s CRM solution to enhance fundraising initiatives in association with its sesquicentennial (150th) anniversary celebration in 2008.
“We couldn’t be happier with our decision to deploy Talisma’s CRM solution,” said Mr. Ishii, Manager of Keio University. “With more than 350,000 constituents being contacted as part of this initiative, Keio University was in need of a solution that would enable us to manage and share all information that is gathered throughout the fundraising process. Talisma’s CRM product has helped us create a well-organised system that agents can use to quickly access and share data, which has dramatically increased our productivity and given us peace of mind that we’re headed in the right direction for being able to enjoy our memorable anniversary.”
“Talisma’s decision to partner with Vital and release Japanese versions of its CIM and CRM products illustrates Talisma’s vision and commitment to serving customers internationally,” said Jocelyn Young, Research Director of Datamonitor. “This announcement represents a sound strategic move for Talisma. As organisations in Japan seek to acquire and expand their customer relationships, the market for Internet-based customer interactions will increase.”
The Talisma CIM 7.0j product suite includes Talisma Email, Talisma Chat, and Talisma Phone and leverages the award-winning Talisma Knowledgebase across all agent and self-assisted customer contact channels. As a result of this new level of visibility and seamless cross-channel integration, service agents have immediate access to reliable and consistent information, enabling more helpful and rapid responses.
Talisma CRM 7.0j is vertically focused to address the higher education market. The solution provides increased functionality that yields significant enhancements across all areas of the institution and the student/constituent lifecycle. The new release demonstrates Talisma's market-leading vision for a holistic CRM solution for prospecting, recruiting, marketing, and retaining constituents and further supports Talisma's dedication to the higher education community.
“Our commitment to providing an exceptional customer experience is a global mission,” said Jim O’Farrell, VP of Corporate and Channel Marketing at Talisma Corporation. “Today’s announcement is the first of many to come regarding internationally localised Talisma products offerings and Web sites. The growing market in Japan is at a point where customers are demanding that the existing model for customer service be replaced. Talisma is the only comprehensive solution available to effectively address those needs.”
About Vital Information Inc.
Vital Information Inc. was founded on August 8, 1996, and has offices in Tokyo and Osaka. Its U.S. subsidiary, Vital USA is headquartered in Redmond, Washington and has an office in Boston. Vital Information developed highly technological staff from its IT engineer outsourcing business (system development, operation, maintenance and others) and its knowledge of innovative IT technologies in other countries. With its “eMarketforce” initiative, Vital Information now provides comprehensive products, technologies and services such as CRM, that are required for the business strategy of companies.
Talisma Corporation is a global provider of Customer Interaction Management solutions that enable businesses to deliver a truly exceptional customer experience. Talisma’s solutions integrate the power of email, phone, chat, VoIP, and Web self-service with a robust and mature customer interaction management Web services platform, comprehensive analytics, and a system-wide knowledgebase. Talisma's global customers include Aetna, AOL, Aviva, Bank of America, Canon, ChevronTexaco, Citibank, Coast Capital Savings, Daimler-Chrysler, Dell, DHL, Ford, HGTV, Intuit, University of Alabama, Microsoft, Pitney Bowes, Siemens, Sony, Sprint, and the US Department of State. For more information, visit www.talisma.com.